**ABOUT THIS COURSE**

Help save wasted hours & make your mark in the office!

A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in anotherwise manic world!

Time is precious and meetings can often be a thorn in our side.

Thousands of hours are wasted in the British workforcethrough ‘having meetings’ – but when used properly, productively and proficiently they can be very valuable forms of communication.

**LESSONS**

**Lesson One: **what minutes are, the cycle of a meeting, different types of meeting, the purposes and benefits of meetings, the roles of chair, attendee and minute taker, the tasks that a minute taker might undertake before the meeting, notice of the meeting, arranging the venue and refreshments, preparing the agenda, dealing with 
documents that may be needed for a meeting, distributing the agenda, last minute preparations.

**Lesson Two: **definition of the role of the minute taker, preparation for the start of the meeting, the four steps of listening, skills to speed up your note taking, what to note down in a meeting, the importance of the liaison between minute taker and chair, confidence, assertiveness.

**Lesson Three: **grammar, spelling, punctuation, vocabulary,  word processing skills, proofreading, typing up the minutes, distributing the minutes.

**Lesson Four:** Meetings and minutes practical learning, participate in a meeting, take minutes, type up your notes and compare with other delegates to quickly put your new skills into practice.

Successful Meetings and Minutes

Grace  Jordan

I really enjoyed my session with Pitman, Alice was so informative and helpful but also kept it light and relaxed. I would definitely recommend Pitman for anyone looking for training.  

Katherine Gough

Very good course, very informative. Really to the point and quite literally showed how to take successful minutes. 

Connie Hatcher

Chelsea Campbell

Very informative course. Alice is a great teacher & I look forward to attending more seminars with her. 

Rosalind Springer

It was a very good day, we had a small group and we were able to discuss our experiences. The trainer was very informative, approachable, and took her time to answer our questions. We learned about different types of meetings, the roles of the attendee and minute taker and the role of the chair etc. We did a note taking practice of listening to a recording and to see how much we could take down. As the trainer was a teacher, she was able to observe how we were writing and gave us tips on posture and how best to write and the type of pen and note taking books we should use.
We also learned that it's good to be assertive in a meeting to ask questions if we are not sure about something that was said, to help us take an accurate recording of the meeting.  Most of all we are the most important person at the meeting as we are taking a record of the meeting.

Elizabeth  Cox

I always hate attending these workshops in person and find them draining and a waste of time but Alice made it very enjoyable and done a great job in involving everyone. Glad I attended, thank you!

Jasmine Parker-McGee

Alice is an amazing trainer. It was my first attendance to a Pitman seminar, and she was so patient, explaining everything thoroughly and linking the material back to each persons own working circumstances. It was a very fulfilling session.

Nancy W

I attended another training session last week with Alice, and as always, it was both highly informative and enjoyable! Alice is incredible at what she does and brings so much knowledge to the table. I always leave her sessions feeling like I’ve gained so much.

Sherry G

Alice is a fantastic trainer keeps me engaged all day and I always learn new things

Shauna M

I attended the meetings and minutes seminar with trainer Tasha Thor- Straten. I thoroughly enjoyed the course and would highly recommend. The advice and information we received was very beneficial and I left feeling confident about myself.

Rachael H

I found the session enormously helpful. As a group we were all very much at different levels of experience with the subject matter. Alice managed to make the whole session feel very inclusive. It was a great balance between listening and participating. I also liked the fact that Alice managed to give us helpful information on how to progress outside of the session.

This course will help you increase your effectiveness and confidence with this important responsibility.

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**IS THIS FOR YOU?**

This 2-day workshop is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

**ABOUT THIS SEMINAR**

By the end of the course you will be able to:

- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability

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Executive PA 2-day Masterclass

Mei  Y

The course was very well-structured and informative, as well as engaging. I thoroughly enjoyed the course.

Charlene Dias

Really enjoyed this masterclass, learnt a lot, feel empowered and Alice is a great teacher.

Andrea Le Clair

Excellent well-run course, with the additional benefit of peer discussion and support. It gave me the chance for internal reflection as well as picking up new ideas and refreshing previously learnt skills.

Jane B

Loved this course, very helpful and Alice was amazing and very engaging, thank you.

Jordon M

I took part in the 2 day Executive PA masterclass. This was a brilliant course, filled with so much useful information. The course was led by Alice who was fantastic and super engaging. Highly recommend.

Annabel F

Very Informative and Helpful session, I learnt a lot about the role of a Personal Assistant and loved how in-depth the information was.

Jack S

Course was diverse and informative. Trainer was engaging and very knowledgeable

Elevate your skills in just two days with our intensive Executive PA Masterclass, designed to enhance efficiency, organisation and professional effectiveness.

Executive PA Masterclass

Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time.

**Programme Content**

*Understanding Time Management*
- Importance of time management in personal and professional life
- Common challenges and misconceptions about time management
- Benefits of effective time management

*Principles of Prioritisation and Organisation*
- Setting clear goals and objectives
- Identifying priorities and urgent tasks
- The Eisenhower Matrix: Urgency vs. Importance
- Time  blocking and scheduling techniques
- Delegation and outsourcing tasks

*Tools for Time Management*
- Introduction to Microsoft Outlook
- Overview of Outlook features for time management
      - Email organization and filtering
      - Calendar management and scheduling
      -Task and to-do list management
      - Reminder and notification features
- Tips and tricks for maximizing Outlook's time management capabilities

*Enhancing Productivity with Microsoft Outlook*
- Managing email effectively
     - Inbox organization and decluttering
     - Email filtering and automation
     - Using folders and rules
- Optimizing calendar usage
     - Creating and managing appointments and meetings
     - Setting reminders and notifications
     - Utilizing shared calendars and scheduling assistant
- Streamlining task management
     - Creating and categorizing tasks
     - Assigning due dates and reminder
     - Tracking and updating task progress

*Developing Time Management Strategies*
- Identifying personal time wasters and distractions
- Techniques for overcoming procrastination
- Time management tips and hacks
- Balancing work and personal life

*Implementing Effective Time Management Practices*
- Creating a personalized time management plan
- Goal setting and tracking progress
- Developing a routine and sticking to it
- Evaluating and adjusting strategies for continuous improvement


Time Management

I just wanted to say how much I enjoyed the seminar that Alice Mullinger taught, it was well done, interactive and thought provoking and I found it so helpful and engaging. When I start working I will be referring back to what you taught me today, thank you so much, looking forward to the next one  ☺️.

Gisela  Tavares

I recently attended the [Time Management Seminar Name], and it was an incredibly valuable experience. The seminar, led by Alice, offered practical techniques and strategies for managing time effectively, and I left feeling more equipped to organize my tasks and set priorities efficiently.

Heather C

Great tutors, lots of information. Really helped me to rethink how I look at time management and how to make it work for me. Great advice and I highly recommend it.

Take our time management training course to help increase your productivity and efficiency.

HR Essentials

Ben C

Very helpful and inciteful training day. Alice was great, highly recommend to anyone thinking about signing up.

Michael Ochwa

The training was amazing. The course material and delivery was perfect. I feel empowered and equipped to do my work with the support system we have in place at the moment. The trainer, Alice is very knowleable, warm and made the course very interesting.

Microsoft Excel Level 2 is a one-day seminar that will increase your skills in using Excel to improve your ability to analyse and present data.

It has been created for anyone with a working knowledge of Excel who would like to gain an understanding of the more advanced facilities offered in this area.

Throughout the course of this one-day seminar we will focus on:

- Advanced formula creation
- Creating and modifying tables
- Data presentation using charts
- Analysing data with PivotTables
- Working with graphic objects
- Customising the Excel environment

Excel Level 2 - Data Analysis and Presentation

Richard P

Excellent. Alice was a brilliant teacher who managed to stay calm and cool despite the heat. 

Orla O'Brien

Alice Mullinger was an exceptional trainer! She answered all my questions with clarity and made even the most complicated concepts easy to understand. Her ability to explain things in simple, straightforward language made the entire training experience enjoyable and stress-free. Highly recommend her!

kerthika J

I have definitely learnt a lot from the Excel Level 2 session and I would recommend it. This session was very useful and Alice made sure the session was engaging and interactive. Thank you once again Alice, you were a really good trainer!

Dive deeper into Excel's advanced functionalities and elevate your spreadsheet proficiency with our Level 2 Excel workshop.

This course – designed to help you understand the principles of business accountancy - will provide managers and professionals with the ability to confidently read and interrogate financial statements.

Comprising five lessons, our business accounts training is designed to help you understand balance sheets, profit and loss (P&L) accounts including stock-taking, depreciation, capital and revenue expenditure. You will also learn about accruals and the role of capital and reserves.

The final lesson considers profit margins, analysing a profit and loss account and how to make comparisons on financial statements.

Understanding Business Accounts

Elizabeth C

The workshops with Alice are always super engaging and honestly gave me the boost I needed with my studies. The sessions were really well run, with a great mix of practical tips and open discussion. I came away feeling more motivated and focused, which I really needed.

Nigel M

The workshop was excellent, very informative. Tutor explained everything in a simple and easy to understand.

This workshop is ideal for those who wish to start their own business, those looking for work as well as current employees. 

This workshop aims to equip you with the essential skills and strategies necessary to excel in diary management, particularly in complex and demanding environments.

Throughout the day, we will focus on enhancing your time management, communication, coordination, and problem-solving abilities.

By the end of this workshop, we aim for you to feel confident in efficiently managing the diaries of senior executives, ensuring smooth operations, and enabling them to focus on their core responsibilities.

This workshop will empower you with practical knowledge and tools that will enhance your effectiveness and contribute to the overall success of your organisation

Diary Management

Kristina Rochelle

Alice is a wonderful teacher, I have had the pleasure of working with her on many occasions and she is so knowledgeable, supportive and always brings such great energy to every class. Highly recommend!

Hannah James

Alice is a fantastic teacher - knowledgeable, attentive, and full of energy. I look forward to working with her again!

Master effective diary management techniques to optimise productivity and streamline your daily schedule.

Lunch and Learn- Diary Management

**IS THIS FOR YOU?**

This course is designed for individuals who are looking to learn the basics of Excel. Whether you work in construction, health and care, teaching, or any their industry, our Intro to Excel is here to help you take the next step in your career.

This course is delivered as a small-group activity using a range of practical approaches to learning:

- Interactive Lectures
- Hands-on Exercises and Practical Demonstrations
- Group Discussions and Case Study Analysis
- Q&A Sessions

**PROGRAMME OVERVIEW**

- The four operations
- BODMAS
- Intro to formulas and functions
- SUM
- COUNT
- MAX/MIN
- AVERAGE (MEAN)
- MEDIAN
- MODE

Multiply: Intro to Excel

Penny C

We are Secure ITAD Ltd in Halstead and we had the pleasure of Alice Mullinger coming to us for Intro to excel training on Monday 5th August . This is the feedback from my team : Penny: Alice was a really good trainer, made the class enjoyable, and I learnt some very useful short cuts and autofill’s that I didn’t know existed, Thanks Alice – Accounts Garry: Alice was an excellent trainer, the day was well spent, very engaging.- Group CEO Toni: Definitely feel a bit more confident regarding Excel. I would definitely like to learn more as Alice explained it well. - Compliance Tim: Alice was a great trainer really enjoyed the day very happy with what I learnt – ITAD Technician Keane : An excellent day’s training with Alice, who delivered the course content with knowledge, empathy and understanding. I feel much more familiar with MS Excel as a result and am looking forward to the pay rise that is sure to follow from the acquisition of a greater skill set. – ITAD Technician and chancer Stuart : =sum(knowledge+practice)=success – Our Excel Grand master (who didn’t attend ) Don’t forget PICNIC – Problem in Chair Not In Computer !!

Sue H

I have found the excel introduction very helpful. It was explained in a way I could understand and I feel confident to start using the functions and formulas

Gain Excel expertise from scratch in our hands-on workshop, perfect for beginners looking to excel in spreadsheet management and analysis.

Intro to Excel

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences. This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You’ll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

OppWorks - Communication Skills for IT Specialists

Communication Skills for IT Specialists

Caroline McIvor

Alice ran a very insightful, interactive and thought provoking session

Olubukola Adigun

I really enjoyed my session with Alice, the delivery of the PM Fundamentals was spot on. 👌 👍. Very engaging and interesting. Initially,  I had my reservation  about online training, I am more of face to face petson, I enjoy the interacting with others, it helps me learn better, but to my surprised, I enjoyed the virtual training.  Looking forward to the next phase.  😊

The aim of this course is to learn how to communicate successfully with non-technical colleagues,

This workshop is designed to provide new managers with a range of tools and techniques that enable them to effectively communicate, delegate, motivate and inspire their teams.

We will address how to overcome negative attitudes and behaviours in order to create a positive work environment and high performing teams.

You will learn in a small group of like-minded professionals to maximise interaction during the workshop and the practical nature of your learning.

Managing People Effectively

Samantha W

I very much enjoyed the 'Managing People Effectively' course last week. I found Tasha to be clear in her communication and very easy going, keeping a good pace for the learning throughout the day. I left the day feeling more confident in my abilities, and keen to test out the new mindset skills we covered, both at work and at home.

Gain foundational management skills and strategies for effective leadership in our Introduction to Management workshop.

Introduction to Management 

Whether you're a seasoned event planner looking to refine your skills or someone eager to dive into the dynamic world of event coordination, this workshop is designed to equip you with the essential tools and knowledge needed to plan and execute successful events. 

From conceptualizing ideas to managing logistics and everything in between, join us as we explore the fundamental principles and best practices that drive exceptional event management. Get ready to unleash your creativity, hone your organisational prowess, and embark on a journey towards mastering the art of event planning.

Event Management Essentials

Another great workshop with Alice at Pitman Holborn, Alice is always very good at involving everyone and full of useful information!

Unlock the key strategies and techniques for successful event planning at our Event Management Essentials Workshop.

This one-day training course is designed for Executive Assistants (EAs) who are keen to harness the potential of Artificial Intelligence (AI) to enhance their productivity and effectiveness.

Through a combination of theoretical insights and practical exercises, participants will be introduced to the fundamentals of AI, including how to integrate AI tools into their daily workflows, manage data privacy, and leverage AI for better communication and collaboration.

Participants should have a basic understanding of digital tools and a keen interest in adopting new technologies. No prior knowledge of AI is required.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:

- Understand the basics of AI, GPT, and automation technologies.
- Identify tasks that can be optimised withAI.
- Use AI tools for scheduling, email management, document creation, and data analysis. This includes exploring CoPilot for Microsoft.
- Understand the ethical considerations and data privacy concerns associated with AI.
- Be equipped with strategies for continuous learning and adaptation to new technologies.

**PROGRAMME OVERVIEW**

**Introduction to Artificial Intelligence**

- Overview of AI, GPT, and automation.
- Role evolution in the age of AI.
- AI capabilities and limitations.

**AI Tools for Administrative Efficiency**

- Automating scheduling and calendars.
- Efficient email management with AI.
- Leveraging GPT for document creation.

**Enhancing Productivity with Data Analysis and Visualisation**

- Basics of AI-driven data analysis.
- Generating insights and visualizing data.

**AI for Improved Communication and Collaboration**

- AI-powered translation tools
- Virtual assistants for team managementand project tracking.

**Overcoming Challenges and Best Practices**

- Addressing data privacy and security in AI.
- Navigating the technology learning curve
- Best practices for implementing AI tools

**Preparing for the Future: Continuous Learning and Ethical Considerations**

- Ethical considerations and responsible use
- Creating a personal action plan for integrating AI into daily workflows.

AI for Executive Assistants

Michelle Cato

Alice was an excellent trainer and super engaging. Really enjoyed this.

Explore Artificial Intelligence (AI) and how it can help you to increase your productivity and efficiency in your career.

Using Social Media for business brings new challenges and requires a considered approach. There are many do’s and don’ts to be aware of and this workshop looks at how to get the best from the various social media tools and create an effective, successful social media campaign from a business perspective.

Once you’ve seen how you can use it to build connections, network online, promote your company and research your industry, there’ll be no stopping you!

**WORKSHOP CONTENT**

- Module 1: What is social media and what are the benefits? Why use social media? What worries you and excites you? Taking a strategic approach.

- Module 2: A review of how social media marketing fits in to current marketing activities.

- Module 3: The reasons for using social media. Identifying social media audience groups. Understanding keywords.

- Module 4: You will look at a range of social media channels including blogs, newsletters, niche tools, LinkedIn, Twitter, facebook, Pinterest, Instagram, Google+, videos, podcasts, images, forums, social bookmarking, mobile and other content.

- Module 5: You will think about what you are going to say on social media – the content, choosing content or relationship marketing, content ideas, creating a content plan, re-using content.

- Module 6: Look at what resources are needed to carry out the social media? A social media policy, the risks of social media and crisis management.

Social Media Strategy for Business

Crina M

I recently completed 3 different courses and each day was very interactive. Alice is fantastic and her knowledge is brilliant as she give real example to help understand your needs.All examples given are put in practice which helps visualise the strategy for your business. Thank you Alice!

This will help anyone who wants to take on the responsibilities of Social Media for a business.

This workshop will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation.

**ABOUT THIS WORKSHOP**
Good project management skills are always highly valued within a business as they ensure deadlines are met, costs are controlled, and the deliverables meet the organisation’s needs. With this project management course, your skills will be in demand in the workplace.

The course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally completing and implementing the project.

You’ll learn how to manage complex technical processes with many different resources within a business. What’s more, project management skills are highly transferable, enabling you to work within a variety of industries.

**COURSE CONTENT**

- Project Selection and Initiation
- Scope, Schedule, and Cost Planning
- Resource and Risk Planning
- Communication, Changes, and Documentation
- Controlling Project Work and Closing
- Planning and Controlling the Project Schedule
- Project Management Practical Exercises
- Quality and Procurement Planning
- Project Planning Documents
- Project Documents and Terminology

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Project Management Fundamentals

Anne Scholz

Fantastic course just what I needed and was looking for. Instructor Alice was very professional and did answer all of my questions. 

Gain essential project management skills and strategies to successfully plan, execute, and deliver projects on time and within budget.

Join our career coaching workshop designed to help you master the art of LinkedIn. In this session, you'll learn how to optimise your profile, craft a compelling LinkedIn summary, and leverage the platform's tools to expand your network and advance your career. 

Whether you're job hunting or looking to build your professional brand, this workshop will provide you with the strategies and insights needed to stand out in the digital professional landscape.

Career Coaching - Linkedin

Naomi Longdon

Very informative, explained clearly and very well presented.

Unlock your potential and elevate your professional journey with our dynamic career coaching workshop designed exclusively for LinkedIn users.

In today's competitive job market, mastering the art of the interview is essential for securing your desired position. 

This workshop will guide you through effective preparation strategies, highlight key communication skills, and provide practical tips to leave a lasting impression on potential employers. 

Whether you're a seasoned professional or new to the job search, our comprehensive approach will help you present your best self and achieve interview success. 

Career Coaching - Successful Job Interviews 

Denise is a very motivated, experienced and knowledgeable presenter. I have found the advice and moral support provided of real value both in the online sessions and 1-2-1 coaching meetings.  Denise could very well be the differentiator between  someone securing a new role and someone still looking for their next. Keep up the great work Denise!

This workshop empowers you with the techniques and confidence to excel in any interview setting to leave a lasting impression on potential employers.

Career advancement techniques encompass a wide array of strategies and skills aimed at helping individuals achieve their career goals. They include:

- Honing core competencies
- Developing leadership abilities
- Networking effectively, and 
- Embracing continuous learning

Career advancement techniques serve as a roadmap for personal and professional growth, equipping individuals with the tools and knowledge needed to navigate a dynamic job market, seize opportunities, and realise their full potential. 

Career Coaching - Career Advancement Techniques

Denise is always willing to listen and tailor the content based on your needs. Never judgemental, treats everything as confidential, as you’d expect and always professional.  Denise is always mutually respectful including with your personal boundaries and life. 

In this workshop, you'll gain essential skills and insights to accelerate your professional growth and achieve your career goals.

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. You’ll pick up useful tips and tricks designed to help you improve, stay motivated, and get the most from your learning.

oppworks - Course of the week- Successful meetings and minutes 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. You’ll pick up useful tips and tricks designed to help y...

Lunch and Learn- Successful meetings and minutes 

Join our 12-week 1 hour  programme, designed to support you in building lasting wellbeing through practical, weekly focus areas.

Week 1 – Setting Your Foundation

Week 2- Focus and Flow 

Week 3- Building calm

Week 4- Confidence mindset 

Week 5- Financial wellbeing 

Week 6-  Resilience growth 

Week 7- Energy and boundaries

Week 8- Motivation and action 

Week 9- Communication and connection  

Week 10- Purpose at work 

Week 11- Positive perseverative

Week 12- Bringing it all together 

 

  

oppworks - Thrive wellbeing sessions

Join our 12-week 1 hour  programme, designed to support you in building lasting wellbeing through practical, weekly focus areas.

Week 1 – Setting Your Found...

Thrive wellbeing sessions

Join us on a Friday for a relaxed social catch-up,  connect with others, share experiences, and unwind at the end of the week in a welcoming, informal space.

oppworks - Friday Social 

Friday Social 

The onboarding session is designed to equip you with the key information and tools you’ll need to start your programme 

- An introduction to your programme

- Seminar dates for live learning 

- How to access your learning materials

- Key next steps to make the most of your studies, including effective study habits.

- Planning your learning hours and first check in date 

- Programme completion, graduation and career progression

We can’t wait to meet you and help you get started on your journey!

OppWorks - Onboarding for EA students 

The onboarding session is designed to equip you with the key information and tools you’ll need to start your programme 

- An introduction to your programme
...

Student Onboarding 

oppworks - Course of the week- Excel 

Lunch and Learn- Excel 

oppworks - Course of the week- Social media strategy 

Lunch and Learn- Social media strategy 

oppworks - Course of the week- Effective business Communication

Lunch and Learn-  Effective business Communication

oppworks - Course of the week- Diary management 

Lunch and Learn- Diary management 

Touch-typing is a skill in high demand, but choosing the right touch typing training is vital. 

Ours is the very best - and the Pitman Training name on your CV is worth its weight in gold.

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This two day touch typing workshop is perfect if you're short of time and need to learn how to type efficiently and correctly.

You can join individually or, if you're a business looking to increase your teams touch typing efficiency, we can organise a group workshop. 

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In just two days, the experienced tutors at Pitman Training will take you through a range of exercises to ensure you can type as fast and as accurately as possible, without looking at your fingers or the keyboard.

Throughout the two days, you'll also cover key touch-typing skills such as:

- Learning the correct fingers to use for each letter of the alphabet
- Strategies needed to build up our typing speed,
- How to sit properly when typing to help avoid RSI and back pain
- Learn how to get rid of your existing bad habits 
- How to practice once you return to your place of work or at home.

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 The aim of this seminar is not only to increase your touch typing speed, but also to increase your productivity in the workplace.

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The Touch Typing Workshop is designed to enhance your typing speed and accuracy through structured lessons and practice exercises. 

Touch Typing Intensive 

oppworks - Course of the week- Effective use of AI 

Lunch and learn-  Effective use of AI 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. 

You’ll pick up useful tips and tricks designed to help you improve, stay motivated, and get the most from your learning.

oppworks - Course of the week- Effective study habits 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. 

You’ll pick up useful tips and tricks designed to help...

Lunch and Learn-  Effective study habits 

If you work in an adminstrative role, you will be dealing with business communications on a daily basis.  

This is the perfect workshop for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

**About This Course**
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. 

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

**There are 5 lessons in this training course: -**

- Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

- Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

- Lesson Three: Will look at planning your communication and the different forms of written business communications.

- Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

- Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. 

Effective Business Communication

Our Marketing Essentials course has been developed to give an insight to those new to marketing, an understanding of the concepts and processes involved in how a company effectively places itself and its products in the marketplace.

In today’s market, driving business forward is a tough and highly competitive game. Beating competitors and increasing profit is at the forefront of many business development plans – pushing marketing forward as a fundamental sales channel.

**Lesson One**

- Company case studies
- Marketing plan
- Getting to know the product
- The competition
-  Getting to know the customer
- Customer profiles

**Lesson Two**

- How websites are designed to market the company and the product 
- Working with search engines 
- Using social networks as a marketing tool 
- Different ways to advertise online 
- Email marketing 
- Monitoring the effectiveness of search, website and social media marketing  
- Convergent technology 

**Lesson Three**

- Understand the AIDA formula for effective advertising 
- Recognise the use of colour, images and text in advertising 
- Understand ways in which advertising encourages the customer to take the next step 
- Understand why and when companies use news releases 
- Identify the key elements of an effective news release 
- Know how news feeds work in social networking 

**Lesson Four**

- Understand the four Ps of marketing products 
- Understand the lifecycle of a product 
- Know about product placement and pricing strategies 
- Recognise how companies promote the brand 
- Understand the importance of brand loyalty 



Gain important knowledge on the processes involved in marketing for your business.

Marketing Essentials

oppworks - Course of the week- Time management 

Lunch and Learn- Time management 

oppworks - Course of the week- Word 

Lunch and Learn-  Word 

oppworks - Course of the week-Typaz 

Lunch and Learn- Typaz 

Microsoft 365 (formerly Office 365) is a cloud-powered productivity platform that integrates Office apps with intelligent cloud services, advanced security, and modern device management. 

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By the end of this seminar, participants will be able to:

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- **Navigate** the integrated ecosystem, including Teams, OneDrive, and SharePoint.
- **Utilize** AI-powered features (Copilot) to improve efficiency in daily tasks.
- **Implement** best practices for secure file sharing and remote collaboration.

**3. Agenda & Key Topics**

- **Module 1: Introduction to the Microsoft 365 Ecosystem**
- **Module 2: Modern Collaboration Tools**
  - **Microsoft Teams:** Chat, meetings, and shared workspaces.
  - **OneDrive & SharePoint:** Secure cloud storage and file management.
- **Module 3: AI and Intelligent Productivity**
  - **Microsoft Copilot:** AI assistance for summarizing, drafting, and analyzing data.

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Join our Microsoft 365 Seminar to learn more about Co-pilot, Teams, Sharepoint and Onedrive 

Microsoft 365

oppworks - Course of the week- Powerpoint

Lunch and  Learn-  Powerpoint

oppworks - Course of the week- Better business travel 

Lunch and Learn- Better business travel 

This workshop aims to provide you with a comprehensive understanding of the intricate components of global business travel planning, from understanding corporate travel policies to selecting the right service providers and effectively managing travel documents.

We will also focus on developing strategies to handle unforeseen changes and emergencies efficiently.

Through a series of interactive sessions, hands-on activities, and enlightening discussions, our objective is to equip you with the essential knowledge and skills that will enhance your proficiency, improve your confidence, and elevate the quality of service you provide in your crucial role.

This one-day workshop is designed to elevate your skills in booking global business travel arrangements!

Better Business Travel

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The Introduction to Business Structure and Law seminar will provide you with an essential grounding in the basics of business structure and law. 

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By the end of this session you should be able to understand and explain:

• The different types of business organisation

• The main features, advantages and disadvantages of different types of business

• The legal structure and control systems of a limited company

• The methods and importance of reporting for a limited company

• The reasons for, and the content of, a contract of law

• A range of terms in relation to business banking

• Different types of taxation and how these vary depending on the business

• The term ‘insolvency’, its effect on business and its possible causes

• The importance of employment law

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Introduction to Business Structure and Law  and understanding business accounts 

Designed for professionals who wish to demonstrate their understanding of Artificial Intelligence Management Systems (AIMS), this certification attests to your proficiency in key concepts, principles, and compliance frameworks in alignment with ISO/IEC 42001 standards.

Establish yourself as a knowledgeable professional capable of contributing to the responsible management and ethical oversight of AI technologies, paving the way for trusted and effective AI implementation in your organisation.

This course is delivered as a one-day live online seminar supported by comprehensive learning materials and test preparation activities.

On completion of this course, you will be ready to sit the TRECCERT ISO42001 Practitioner exam.  Exam fees are included with this course.

Learning covers five core domains:

**Practical Understanding of AI Risks**

Gain the knowledge to identify, assess, and address AI-related risks, ensuring that AI deployment is responsible and aligned with organisational goals.

**Career Advancement in AI Governance**

Establish yourself as a credible professional in AI management, opening doors to roles that require foundational knowledge of AI oversight and compliance.

**Enhanced Compliance Capabilities**

Build competence in aligning AI systems with governance frameworks and regulatory standards to foster ethical AI practices.

**Contribution to Responsible AI Innovation**

Support organisations in fostering responsible AI development, promoting sustainable innovation, and minimising potential risks associated with AI technologies.

**Strong Foundation for Advanced Certifications**

Lay the groundwork for pursuing higher-level certifications and roles in artificial intelligence, positioning yourself for career growth in the field.

Pitman Training London - ISO42001 Practitioner

Validate your knowledge and expertise in artificial intelligence governance with the ISO/IEC 42001 Practitioner Certification.

ISO42001 Practitioner

## **Is This For You?**

If you are required to take notes or minutes in meetings as part of your role, this course will help you increase your speed and efficiency and is a modern alternative to the traditional shorthand systems.

During the session we will complete practical exercises and help you to build your own list of sector specific word banks that you can use in your role.

## **Session Content**

- Top tips to become a more efficient speedwriter
- Exploring common abbreviations that are used in every day life
- Dropping vowels (long vs short vowel sounds)
- Replacing words with symbols
- Silent letters
- Adapting homophones to the language of speedwriting
- Phonetic sounds in speedwriting
- Writing days of the weeks and months of the year in speedwriting format
- Subscripts and superscripts
- Compound words

This SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just a few hours.

Get the skills to maximise your career

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