**ABOUT THIS COURSE**

Help save wasted hours & make your mark in the office!

A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in anotherwise manic world!

Time is precious and meetings can often be a thorn in our side.

Thousands of hours are wasted in the British workforcethrough ‘having meetings’ – but when used properly, productively and proficiently they can be very valuable forms of communication.

**LESSONS**

**Lesson One: **what minutes are, the cycle of a meeting, different types of meeting, the purposes and benefits of meetings, the roles of chair, attendee and minute taker, the tasks that a minute taker might undertake before the meeting, notice of the meeting, arranging the venue and refreshments, preparing the agenda, dealing with 
documents that may be needed for a meeting, distributing the agenda, last minute preparations.

**Lesson Two: **definition of the role of the minute taker, preparation for the start of the meeting, the four steps of listening, skills to speed up your note taking, what to note down in a meeting, the importance of the liaison between minute taker and chair, confidence, assertiveness.

**Lesson Three: **grammar, spelling, punctuation, vocabulary,  word processing skills, proofreading, typing up the minutes, distributing the minutes.

**Lesson Four:** Meetings and minutes practical learning, participate in a meeting, take minutes, type up your notes and compare with other delegates to quickly put your new skills into practice.

Successful Meetings and Minutes

Grace  Jordan

I really enjoyed my session with Pitman, Alice was so informative and helpful but also kept it light and relaxed. I would definitely recommend Pitman for anyone looking for training.  

Katherine Gough

Very good course, very informative. Really to the point and quite literally showed how to take successful minutes. 

Connie Hatcher

Chelsea Campbell

Very informative course. Alice is a great teacher & I look forward to attending more seminars with her. 

Rosalind Springer

It was a very good day, we had a small group and we were able to discuss our experiences. The trainer was very informative, approachable, and took her time to answer our questions. We learned about different types of meetings, the roles of the attendee and minute taker and the role of the chair etc. We did a note taking practice of listening to a recording and to see how much we could take down. As the trainer was a teacher, she was able to observe how we were writing and gave us tips on posture and how best to write and the type of pen and note taking books we should use.
We also learned that it's good to be assertive in a meeting to ask questions if we are not sure about something that was said, to help us take an accurate recording of the meeting.  Most of all we are the most important person at the meeting as we are taking a record of the meeting.

Elizabeth  Cox

I always hate attending these workshops in person and find them draining and a waste of time but Alice made it very enjoyable and done a great job in involving everyone. Glad I attended, thank you!

Jasmine Parker-McGee

Alice is an amazing trainer. It was my first attendance to a Pitman seminar, and she was so patient, explaining everything thoroughly and linking the material back to each persons own working circumstances. It was a very fulfilling session.

Nancy W

I attended another training session last week with Alice, and as always, it was both highly informative and enjoyable! Alice is incredible at what she does and brings so much knowledge to the table. I always leave her sessions feeling like I’ve gained so much.

Sherry G

Alice is a fantastic trainer keeps me engaged all day and I always learn new things

Shauna M

I attended the meetings and minutes seminar with trainer Tasha Thor- Straten. I thoroughly enjoyed the course and would highly recommend. The advice and information we received was very beneficial and I left feeling confident about myself.

Rachael H

I found the session enormously helpful. As a group we were all very much at different levels of experience with the subject matter. Alice managed to make the whole session feel very inclusive. It was a great balance between listening and participating. I also liked the fact that Alice managed to give us helpful information on how to progress outside of the session.

This course will help you increase your effectiveness and confidence with this important responsibility.

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**IS THIS FOR YOU?**

This 2-day workshop is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

**ABOUT THIS SEMINAR**

By the end of the course you will be able to:

- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability

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Executive PA 2-day Masterclass

Mei  Y

The course was very well-structured and informative, as well as engaging. I thoroughly enjoyed the course.

Charlene Dias

Really enjoyed this masterclass, learnt a lot, feel empowered and Alice is a great teacher.

Andrea Le Clair

Excellent well-run course, with the additional benefit of peer discussion and support. It gave me the chance for internal reflection as well as picking up new ideas and refreshing previously learnt skills.

Jane B

Loved this course, very helpful and Alice was amazing and very engaging, thank you.

Jordon M

I took part in the 2 day Executive PA masterclass. This was a brilliant course, filled with so much useful information. The course was led by Alice who was fantastic and super engaging. Highly recommend.

Annabel F

Very Informative and Helpful session, I learnt a lot about the role of a Personal Assistant and loved how in-depth the information was.

Jack S

Course was diverse and informative. Trainer was engaging and very knowledgeable

Elevate your skills in just two days with our intensive Executive Assistant Masterclass, designed to enhance efficiency, organisation and professional effectiveness.

Executive Assistant Masterclass

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## About This Workshop

This practical workshop combines the core principles of project management with proven time management techniques to help you plan, organise, prioritise, and deliver work successfully.

You'll learn how to manage projects from initiation through to completion while developing the skills to organise your workload, prioritise tasks, manage deadlines, and make the most of Microsoft Outlook's productivity features. Whether you're coordinating projects, managing multiple priorities, or supporting a busy team, this workshop will provide practical tools you can apply immediately in the workplace.



## Learning Outcomes

By the end of this workshop, participants will be able to:

- Understand the complete project lifecycle.
- Plan and manage projects effectively from initiation to completion.
- Prioritise tasks and manage competing deadlines.
- Use Microsoft Outlook to improve organisation, communication and productivity.
- Apply practical time management techniques to reduce stress and increase efficiency.
- Monitor project progress, manage risks and communicate effectively with stakeholders.
- Develop a personalised action plan to improve both project delivery and day-to-day productivity.

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Time Management

I just wanted to say how much I enjoyed the seminar that Alice Mullinger taught, it was well done, interactive and thought provoking and I found it so helpful and engaging. When I start working I will be referring back to what you taught me today, thank you so much, looking forward to the next one  ☺️.

Gisela  Tavares

I recently attended the [Time Management Seminar Name], and it was an incredibly valuable experience. The seminar, led by Alice, offered practical techniques and strategies for managing time effectively, and I left feeling more equipped to organize my tasks and set priorities efficiently.

Heather C

Great tutors, lots of information. Really helped me to rethink how I look at time management and how to make it work for me. Great advice and I highly recommend it.

Join us to discover ways to increase your productivity and efficiency.

Personal Effectiveness: Time and Project Management

HR Essentials

Ben C

Very helpful and inciteful training day. Alice was great, highly recommend to anyone thinking about signing up.

Michael Ochwa

The training was amazing. The course material and delivery was perfect. I feel empowered and equipped to do my work with the support system we have in place at the moment. The trainer, Alice is very knowleable, warm and made the course very interesting.

Microsoft Excel Level 2 is a one-day seminar that will increase your skills in using Excel to improve your ability to analyse and present data.

It has been created for anyone with a working knowledge of Excel who would like to gain an understanding of the more advanced facilities offered in this area.

Throughout the course of this one-day seminar we will focus on:

- Advanced formula creation
- Creating and modifying tables
- Data presentation using charts
- Analysing data with PivotTables
- Working with graphic objects
- Customising the Excel environment

Excel Level 2 - Data Analysis and Presentation

Richard P

Excellent. Alice was a brilliant teacher who managed to stay calm and cool despite the heat. 

Orla O'Brien

Alice Mullinger was an exceptional trainer! She answered all my questions with clarity and made even the most complicated concepts easy to understand. Her ability to explain things in simple, straightforward language made the entire training experience enjoyable and stress-free. Highly recommend her!

kerthika J

I have definitely learnt a lot from the Excel Level 2 session and I would recommend it. This session was very useful and Alice made sure the session was engaging and interactive. Thank you once again Alice, you were a really good trainer!

Dive deeper into Excel's advanced functionalities and elevate your spreadsheet proficiency with our Level 2 Excel workshop.

### **Business Essentials: Accounts, Structure & Law**

Our **Business Essentials: Accounts, Structure & Law** seminar package provides an introduction to the key principles of business finance, structure and legal requirements. Designed for managers, professionals and those looking to develop their business knowledge, this package will help you understand how organisations operate, make financial decisions and comply with essential legal responsibilities.

You’ll explore the fundamentals of business accounts, including how to read and interpret financial statements, understand balance sheets, profit and loss accounts, financial terminology and key measures such as profit margins. Alongside this, you’ll gain an understanding of different business structures, company responsibilities, contracts, taxation, banking, insolvency and employment law.

By combining financial awareness with an understanding of business structure and legal frameworks, this seminar package will give you the confidence to better understand business performance, support decision-making and contribute effectively within a professional environment.

Understanding Business Accounts

Elizabeth C

The workshops with Alice are always super engaging and honestly gave me the boost I needed with my studies. The sessions were really well run, with a great mix of practical tips and open discussion. I came away feeling more motivated and focused, which I really needed.

Nigel M

The workshop was excellent, very informative. Tutor explained everything in a simple and easy to understand.

This workshop is ideal for those who wish to start their own business, those looking for work as well as current employees. 

Business Foundations:  Accounts, Structure and Law 

Lunch and Learn masterclass to support operational coordination across Dairy, Events and Travel.

Diary Management

Kristina Rochelle

Alice is a wonderful teacher, I have had the pleasure of working with her on many occasions and she is so knowledgeable, supportive and always brings such great energy to every class. Highly recommend!

Hannah James

Alice is a fantastic teacher - knowledgeable, attentive, and full of energy. I look forward to working with her again!

Master effective diary management techniques to optimise productivity and streamline your daily schedule.

Diary Management - Lunch and Learn

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences. This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You’ll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

OppWorks - Communication Skills for IT Specialists

Communication Skills for IT Specialists

Caroline McIvor

Alice ran a very insightful, interactive and thought provoking session

Olubukola Adigun

I really enjoyed my session with Alice, the delivery of the PM Fundamentals was spot on. 👌 👍. Very engaging and interesting. Initially,  I had my reservation  about online training, I am more of face to face petson, I enjoy the interacting with others, it helps me learn better, but to my surprised, I enjoyed the virtual training.  Looking forward to the next phase.  😊

The aim of this course is to learn how to communicate successfully with non-technical colleagues,

Career advancement techniques encompass a wide array of strategies and skills aimed at helping individuals achieve their career goals. They include:

- Honing core competencies
- Developing leadership abilities
- Networking effectively, and 
- Embracing continuous learning

Career advancement techniques serve as a roadmap for personal and professional growth, equipping individuals with the tools and knowledge needed to navigate a dynamic job market, seize opportunities, and realise their full potential. 

Career Coaching - Career Advancement Techniques

Denise is always willing to listen and tailor the content based on your needs. Never judgemental, treats everything as confidential, as you’d expect and always professional.  Denise is always mutually respectful including with your personal boundaries and life. 

In this workshop, you'll gain essential skills and insights to accelerate your professional growth and achieve your career goals.

Career Advancement Techniques

This workshop is designed to provide new managers with a range of tools and techniques that enable them to effectively communicate, delegate, motivate and inspire their teams.

We will address how to overcome negative attitudes and behaviours in order to create a positive work environment and high performing teams.

You will learn in a small group of like-minded professionals to maximise interaction during the workshop and the practical nature of your learning.

Managing People Effectively

Samantha W

I very much enjoyed the 'Managing People Effectively' course last week. I found Tasha to be clear in her communication and very easy going, keeping a good pace for the learning throughout the day. I left the day feeling more confident in my abilities, and keen to test out the new mindset skills we covered, both at work and at home.

Gain foundational management skills and strategies for effective leadership in our Introduction to Management workshop.

Introduction to Management: Managing People Effectively

Join our career coaching workshop designed to help you master the art of LinkedIn. In this session, you'll learn how to optimise your profile, craft a compelling LinkedIn summary, and leverage the platform's tools to expand your network and advance your career. 

Whether you're job hunting or looking to build your professional brand, this workshop will provide you with the strategies and insights needed to stand out in the digital professional landscape.

Career Coaching - Linkedin

Naomi Longdon

Very informative, explained clearly and very well presented.

Unlock your potential and elevate your professional journey with our dynamic career coaching workshop designed exclusively for LinkedIn users.

Linkedin for Jobseekers

This one-day training course is designed for Executive Assistants (EAs) who are keen to harness the potential of Artificial Intelligence (AI) to enhance their productivity and effectiveness.

Through a combination of theoretical insights and practical exercises, participants will be introduced to the fundamentals of AI, including how to integrate AI tools into their daily workflows, manage data privacy, and leverage AI for better communication and collaboration.

Participants should have a basic understanding of digital tools and a keen interest in adopting new technologies. No prior knowledge of AI is required.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:

- Understand the basics of AI, GPT, and automation technologies.
- Identify tasks that can be optimised withAI.
- Use AI tools for scheduling, email management, document creation, and data analysis. This includes exploring CoPilot for Microsoft.
- Understand the ethical considerations and data privacy concerns associated with AI.
- Be equipped with strategies for continuous learning and adaptation to new technologies.

**PROGRAMME OVERVIEW**

**Introduction to Artificial Intelligence**

- Overview of AI, GPT, and automation.
- Role evolution in the age of AI.
- AI capabilities and limitations.

**AI Tools for Administrative Efficiency**

- Automating scheduling and calendars.
- Efficient email management with AI.
- Leveraging GPT for document creation.

**Enhancing Productivity with Data Analysis and Visualisation**

- Basics of AI-driven data analysis.
- Generating insights and visualizing data.

**AI for Improved Communication and Collaboration**

- AI-powered translation tools
- Virtual assistants for team managementand project tracking.

**Overcoming Challenges and Best Practices**

- Addressing data privacy and security in AI.
- Navigating the technology learning curve
- Best practices for implementing AI tools

**Preparing for the Future: Continuous Learning and Ethical Considerations**

- Ethical considerations and responsible use
- Creating a personal action plan for integrating AI into daily workflows.

AI for Executive Assistants

Michelle Cato

Alice was an excellent trainer and super engaging. Really enjoyed this.

Explore Artificial Intelligence (AI) and how it can help you to increase your productivity and efficiency in your career.

In today's competitive job market, mastering the art of the interview is essential for securing your desired position. 

This workshop will guide you through effective preparation strategies, highlight key communication skills, and provide practical tips to leave a lasting impression on potential employers. 

Whether you're a seasoned professional or new to the job search, our comprehensive approach will help you present your best self and achieve interview success. 

Career Coaching - Successful Job Interviews 

Denise is a very motivated, experienced and knowledgeable presenter. I have found the advice and moral support provided of real value both in the online sessions and 1-2-1 coaching meetings.  Denise could very well be the differentiator between  someone securing a new role and someone still looking for their next. Keep up the great work Denise!

This workshop empowers you with the techniques and confidence to excel in any interview setting to leave a lasting impression on potential employers.

Successful Job Interviews 

This workshop will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation.

**ABOUT THIS WORKSHOP**
Good project management skills are always highly valued within a business as they ensure deadlines are met, costs are controlled, and the deliverables meet the organisation’s needs. With this project management course, your skills will be in demand in the workplace.

The course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally completing and implementing the project.

You’ll learn how to manage complex technical processes with many different resources within a business. What’s more, project management skills are highly transferable, enabling you to work within a variety of industries.

**COURSE CONTENT**

- Project Selection and Initiation
- Scope, Schedule, and Cost Planning
- Resource and Risk Planning
- Communication, Changes, and Documentation
- Controlling Project Work and Closing
- Planning and Controlling the Project Schedule
- Project Management Practical Exercises
- Quality and Procurement Planning
- Project Planning Documents
- Project Documents and Terminology

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Project Management Fundamentals

Anne Scholz

Fantastic course just what I needed and was looking for. Instructor Alice was very professional and did answer all of my questions. 

Gain essential project management skills and strategies to successfully plan, execute, and deliver projects on time and within budget.

By the end of this session, learners will be able to:

- Create a CV that stands out to employers.
- Optimise their LinkedIn profile to attract recruiters.
- Understand how to use LinkedIn for networking and job searching.
- Develop an action plan for their next career move.
- Know where to find ongoing career support and opportunities.

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Pitman Training London   - Graduate Success: CVs, LinkedIn & Career Planning

Equip graduates with the confidence and practical tools to market themselves effectively, build their professional profile, and take their next career step.

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Achieving Career Impact After Graduation

By learning how to navigate the hidden job market, you'll increase your chances of finding and securing your ideal job. Join us to discover the secrets of accessing these exclusive opportunities and advancing your career.

This workshop will help you understand :

- Professional jobseekers mindset
- Labour Market intelligence
- Sourcing opportunities
- Making introductions


In this workshop, you'll discover strategies to find hidden job opportunities, increasing your chances of securing your ideal position.

Understanding the Hidden Jobs Market 

Lunch and Learn companion to the Typaz range of touch typing courses.

oppworks - Course of the week-Typaz 

A practical introduction to effective keyboard techniques.

Touch Typing Essentials - Lunch and Learn

Touch-typing is a skill in high demand, but choosing the right touch typing training is vital. 

Ours is the very best - and the Pitman Training name on your CV is worth its weight in gold.

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This two day touch typing workshop is perfect if you're short of time and need to learn how to type efficiently and correctly.

You can join individually or, if you're a business looking to increase your teams touch typing efficiency, we can organise a group workshop. 

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In just two days, the experienced tutors at Pitman Training will take you through a range of exercises to ensure you can type as fast and as accurately as possible, without looking at your fingers or the keyboard.

Throughout the two days, you'll also cover key touch-typing skills such as:

- Learning the correct fingers to use for each letter of the alphabet
- Strategies needed to build up our typing speed,
- How to sit properly when typing to help avoid RSI and back pain
- Learn how to get rid of your existing bad habits 
- How to practice once you return to your place of work or at home.

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 The aim of this seminar is not only to increase your touch typing speed, but also to increase your productivity in the workplace.

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The Touch Typing Workshop is designed to enhance your typing speed and accuracy through structured lessons and practice exercises. 

Touch Typing Intensive 

In an era defined by technological advancements and evolving industry landscapes, staying ahead of the curve is crucial. 

This workshop is designed to help you understand emerging trends, adapt to new tools, and cultivate a resilient mindset. 

Whether you're looking to advance in your current field or pivot to a new career path, we'll provide you with actionable insights and strategies to ensure your professional relevance and success in the future. 

 In this workshop, you will gain the skills and insights needed to navigate and thrive in an ever-evolving job market.

Futureproof Your Career

The Microsoft Excel Level 1 seminar is a one-day session that will introduce you to the basics of the Microsoft Excel program.

Suitable for beginners it is a highly practical seminar session where you’ll gain hands-on experience of working with this popular spreadsheet program.

It is not necessary for you to have prior experience of Microsoft Excel. You’ll learn how to work with this application from the very beginning.

We will focus on:
- Key terminology and concepts
- Creating a basic worksheet
- Introduction to formulas
- Moving and copy data
- Formatting worksheets and data
- Preparing for printing

Unlock the power of Excel with our hands-on Excel Essentials workshop,  made to build spreadsheet skills for increased productivity and data management.

Excel Level 1 - Excel Essentials

Lunch and Learn companion to the Effective Business Communication course.

oppworks - Course of the week- Effective business Communication

Learn the essentials of business communication in 45 minutes.

Effective Business Communication - Lunch and Learn

If you work in an adminstrative role, you will be dealing with business communications on a daily basis.  

This is the perfect workshop for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

**About This Course**
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. 

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

**There are 5 lessons in this training course: -**

- Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

- Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

- Lesson Three: Will look at planning your communication and the different forms of written business communications.

- Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

- Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. 

Effective Business Communication

Whether you're seeking a new direction, facing industry shifts, or pursuing your passions, this workshop will provide practical strategies for identifying opportunities, leveraging your skills, and overcoming common challenges. 

Join us to explore effective ways to redefine your professional path and achieve your career goals with confidence. 

This workshop is designed to equip you with the tools and insights necessary for navigating a successful career transition. 

Career Change Strategies

## **Is This For You?**

If you are required to take notes or minutes in meetings as part of your role, this course will help you increase your speed and efficiency and is a modern alternative to the traditional shorthand systems.

During the session we will complete practical exercises and help you to build your own list of sector specific word banks that you can use in your role.

## **Session Content**

- Top tips to become a more efficient speedwriter
- Exploring common abbreviations that are used in every day life
- Dropping vowels (long vs short vowel sounds)
- Replacing words with symbols
- Silent letters
- Adapting homophones to the language of speedwriting
- Phonetic sounds in speedwriting
- Writing days of the weeks and months of the year in speedwriting format
- Subscripts and superscripts
- Compound words

This SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just a few hours.

Speedwriting

Lunch and Learn companion to the Successful Meetings and Minutes course.

oppworks - Course of the week- Successful meetings and minutes 

Learn practical minute taking techniques in this fast-paced 45 minute masterclass.

Successful Meetings and Minutes - Lunch and Learn

These workshops typically provide valuable guidance on structuring a CV, optimizing content, highlighting key achievements, and utilizing keywords to pass through automated applicant tracking systems. 

Additionally, they often offer insights into current industry trends and hiring practices, helping participants to stand out in a competitive job market and increase their chances of securing meaningful employment opportunities.







Transform your career prospects with our expert-led workshop on crafting CVs that capture attention and open doors to new opportunities.

CV Workshop - Selling Yourself in Writing

This one-day, tutor-led seminar will help you learn how to navigate your way around the Microsoft PowerPoint programme so you can create an effective and engaging presentation.

Covering a range of practical topics, it's a great way to gain work-ready Microsoft skills that you can quickly put into practice in the workplace.

This seminar is useful for anyone who has to create presentations, whether for themselves or their colleagues.

In this session, we will focus on:
- Introduction to PowerPoint
- Creating a new presentation
- Creating a slide in different views
- Understanding drawing tools
- Modifying objects in a presentation
- Adding charts
- Output and presentation options

Discover the essentials of PowerPoint and create engaging presentations with our Level 1 workshop.

PowerPoint Level 1 - Presentation Essentials

Lunch and Learn companion to the Social Media for Business course.

oppworks - Course of the week- Social media strategy 

Learn practical tools and techniques for using social media at work.

Social Media Strategy - Lunch and Learn

This   seminar provides an introduction to the key principles of effective marketing and successful event coordination. Designed for those new to these areas or looking to develop their skills, this package explores how businesses promote their products, connect with customers and create engaging experiences.

You’ll gain an understanding of core marketing concepts, including customer profiling, competitor awareness, branding, digital marketing and advertising, alongside the essential elements of event planning, organisation, promotion and delivery.

By combining marketing strategy with event management skills, this seminar package will help you understand how to create impactful campaigns, plan successful events and support wider business goals through effective communication, organisation and customer engagement.

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Gain important knowledge on supporting executives with external communications.

External Communication: Reputation, Marketing and Social Media

Lunch and Learn masterclass to help Pitman Training students make a strong start to their programme.

oppworks - Course of the week- Effective study habits 

Gain practical insights on how to build effective study habits into your weekly routine.

Effective Study Habits - Lunch and Learn

If you're eager to master AI-driven automation, streamline executive support, enhance data handling, and implement advanced AI tools with confidence, this workshop will equip you with the expertise to stay ahead.

By taking this seminar you will learn how to:

- Master AI automation for executive support.
- Develop custom AI workflows to streamline operations.
- Gain expertise in AI-powered data handling and communication.
- Enhance cybersecurity awareness in AI applications.
- Build a personal AI assistant to enhance daily productivity.

**1-Day Seminar: Advanced AI for Executive Support Professionals**

**AI-Driven Productivity & Workflow Automation**

- Advanced scheduling automation using AI assistants (e.g., proactive conflict resolution).
- Custom AI-powered inbox management (rules, filters, and smart responses).
- Intelligent workflows: creating AI-driven process automations across daily tasks.

**AI-Powered Document Management & Reporting**

- AI-assisted document drafting and summarisation (meeting notes, executive reports).
- Advanced proofreading and writing tools for high-level communication.
- Generating dynamic reports, briefings, and summaries using AI.

**Data Mastery for Executive Assistants**

- Hands-on workshop with AI-powered data analytics tools.
- Automating data gathering and trend analysis.
- Creating AI-generated dashboards and executive-ready reports.

**AI for Communication, Stakeholder Engagement**

- Enhancing stakeholder engagement using AI-driven sentiment analysis.
- AI-powered translation and cross-cultural communication tools.
- Best practices for AI-driven meeting minutes and action tracking.

**Building & Implementing Custom AI Solutions**

- Designing personalised AI assistants for scheduling, research, and executive support.
- Integrating AI tools and chatbots into everyday workflows.
- Creating simple, scalable automations tailored to your role.

**AI Security, Ethics & Risk Awareness**

- Understanding AI-related privacy and cybersecurity risks.
- Identifying AI-generated phishing and security threats.
- Best practices for safe AI tool selection and implementation.

**AI for Event, Travel & Executive Support**

- Streamlining event planning and logistics using AI.
- AI-driven travel coordination and expense tracking.
- Personalising executive itineraries with smart tools.

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This advanced AI masterclass is designed for EAs who have completed our introductory seminar and want to take their AI skills to the next level.

Advanced AI for Executive Assistants

Gain hands-on experience using advanced features of Microsoft Excel such as streamlining workflows, security and collaborating with other users on your excel workbook and auditing worksheets.

Excel Level 3: Expert Workflows and Data Integration

This is a one-day, tutor-led seminar that will help you quickly get to grips with Microsoft Word, the world-renowned word-processing programme.

**PROGRAMME OVERVIEW

*Microsoft Word Basics*
- Basic Editing Skills
- Saving, Printing and Closing Documents

*Navigating in a Document*
- Scroll Bars and Keyboard Shortcuts
- Find and Replace Commands

*Character and Paragraph Formatting*
- Applying Font Styles and Sizes
- Paragraph Alignment and Spacing

*Working with Tables*
- Inserting Tables into a Document
- Formatting Tables

*Working with Lists*
- Creating Bulleted and Numbered Lists
- Customising List Styles

*Adding Images, Characters, and Symbols*
- Images, Special Characters, Symbols
- Text Wrapping around Images

*Editing Page Appearance*
- Setting Page Colours and Backgrounds
- Creating Headers and Footers

*Using Proofing Tools*
- Spell Checker and Grammar Checker
- Thesaurus and Word Count

Unlock the basics of Word processing and document formatting in our Level 1 Word workshop.

Word Level 1 - Word Essentials

Lunch and Learn companion to the Time Management course.

oppworks - Course of the week- Time management 

Fast paced introduction to key time management and personal effectiveness techniques.

Time Management - Lunch and Learn

Microsoft 365 (formerly Office 365) is a cloud-powered productivity platform that integrates Office apps with intelligent cloud services, advanced security, and modern device management. 

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By the end of this seminar, participants will be able to:

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- **Navigate** the integrated ecosystem, including Teams, OneDrive, and SharePoint.
- **Utilize** AI-powered features (Copilot) to improve efficiency in daily tasks.
- **Implement** best practices for secure file sharing and remote collaboration.

**3. Agenda & Key Topics**

- **Module 1: Introduction to the Microsoft 365 Ecosystem**
- **Module 2: Modern Collaboration Tools**
  - **Microsoft Teams:** Chat, meetings, and shared workspaces.
  - **OneDrive & SharePoint:** Secure cloud storage and file management.
- **Module 3: AI and Intelligent Productivity**
  - **Microsoft Copilot:** AI assistance for summarizing, drafting, and analyzing data.

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Join our Microsoft 365 Seminar to learn more about Co-pilot, Teams, Sharepoint and Onedrive 

Microsoft 365: Copilot, OneDrive, Outlook, SharePoint, Teams



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Bringing together the essential disciplines of diary management, event management, and travel coordination, this workshop will help you develop the confidence to manage competing priorities, coordinate multiple activities simultaneously, and ensure everything runs smoothly behind the scenes.

You'll learn how to proactively manage complex schedules, organise successful meetings and events, and coordinate business travel with efficiency and attention to detail. Through practical examples and best practice techniques, you'll discover how effective operational coordination supports productivity, enhances communication, and enables organisations to achieve their objectives.

Whether you're supporting senior leaders, managing office operations, or coordinating projects and events, the skills gained in this workshop are highly transferable and invaluable across a wide range of industries.

Operational Coordination is a practical workshop designed to equip professionals with the organisational skills needed to coordinate the day-to-day operations of a busy executive or business environment.

Practical training for today's workplace.

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