**IS THIS FOR YOU?**

This one-day seminar is designed to give attendees a new understanding about stress and the affects it can have on you in your day-to-day working life. 

This training course is for anyone who experiences stress at work or who manages others experiencing stress in the workplace.

Of benefit to both work and personal life, the course increases understanding of the causes and effects of stress, and explores strategies for preventing it.

Also providing participants with an opportunity to identify appropriate techniques and tips for self management of unavoidable stressors, the course helps you cope better with your own stress and relate more effectively to stressed colleagues.

**We Will Cover:**

- Understanding Stress
- Identifying Stressors
- Stress Management Techniques
- Cognitive Strategies for Stress Management
- Building Resilience
- Stress Management in Daily Life
- Mindful Stress Reduction Practice

Discover actionable techniques for navigating and alleviating stress in our hands-on workshop.

Stress Management at Work

This workshop aims to equip you with the essential skills and strategies necessary to excel in diary management, particularly in complex and demanding environments.

Throughout the day, we will focus on enhancing your time management, communication, coordination, and problem-solving abilities.

By the end of this workshop, we aim for you to feel confident in efficiently managing the diaries of senior executives, ensuring smooth operations, and enabling them to focus on their core responsibilities.

This workshop will empower you with practical knowledge and tools that will enhance your effectiveness and contribute to the overall success of your organisation

Master effective diary management techniques to optimise productivity and streamline your daily schedule.

Diary Management

This workshop will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation.

**ABOUT THIS WORKSHOP**
Good project management skills are always highly valued within a business as they ensure deadlines are met, costs are controlled, and the deliverables meet the organisation’s needs. With this project management course, your skills will be in demand in the workplace.

The course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally completing and implementing the project.

You’ll learn how to manage complex technical processes with many different resources within a business. What’s more, project management skills are highly transferable, enabling you to work within a variety of industries.

**COURSE CONTENT**

- Project Selection and Initiation
- Scope, Schedule, and Cost Planning
- Resource and Risk Planning
- Communication, Changes, and Documentation
- Controlling Project Work and Closing
- Planning and Controlling the Project Schedule
- Project Management Practical Exercises
- Quality and Procurement Planning
- Project Planning Documents
- Project Documents and Terminology

Project Management Fundamentals

Anne Scholz

Fantastic course just what I needed and was looking for. Instructor Alice was very professional and did answer all of my questions. 

Gain essential project management skills and strategies to successfully plan, execute, and deliver projects on time and within budget.

This is a tutor-led workshop designed to help you learn how to touch type both
efficiently and accurately. The aim of this seminar is not only to increase your touch typing speed, but also to increase your productivity in the workplace.

**ABOUT THIS COURSE**
Touch-typing is a skill in high demand, but choosing the right touch typing training is vital. Ours is the very best - and the Pitman Training name on your CV is worth its weight in gold.

This intensive touch typing workshop is perfect if you're short of time and need to learn how to type efficiently and correctly.

The experienced tutors at Pitman Training will take you through a range of exercises to ensure you can type as fast and as accurately as possible, without looking at your fingers or the keyboard.

Throughout the course, as well as learning how to type properly, you'll also cover key touch-typing skills such as learning the correct fingers to use for each letter of the alphabet, the strategies needed to build up your typing speed, how to sit properly when typing to help avoid RSI and back pain, how to get rid of your existing bad habits and how to practice once you return to your place of work or at home.

There are three key Aims and Objectives of this seminar.

- Firstly, that you notice an increased productivity thanks to your new touch typing skills.
- Secondly, you'll learn how to type without looking at your fingers or the keyboard.
- Finally, that this workshop will help you develop into a confident touch typist.



The Touch Typing Workshop is designed to enhance your typing speed and accuracy through structured lessons and practice exercises. 

Touch Typing Intensive 

Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time.

**Programme Content**

*Understanding Time Management*
- Importance of time management in personal and professional life
- Common challenges and misconceptions about time management
- Benefits of effective time management

*Principles of Prioritisation and Organisation*
- Setting clear goals and objectives
- Identifying priorities and urgent tasks
- The Eisenhower Matrix: Urgency vs. Importance
- Time  blocking and scheduling techniques
- Delegation and outsourcing tasks

*Tools for Time Management*
- Introduction to Microsoft Outlook
- Overview of Outlook features for time management
      - Email organization and filtering
      - Calendar management and scheduling
      -Task and to-do list management
      - Reminder and notification features
- Tips and tricks for maximizing Outlook's time management capabilities

*Enhancing Productivity with Microsoft Outlook*
- Managing email effectively
     - Inbox organization and decluttering
     - Email filtering and automation
     - Using folders and rules
- Optimizing calendar usage
     - Creating and managing appointments and meetings
     - Setting reminders and notifications
     - Utilizing shared calendars and scheduling assistant
- Streamlining task management
     - Creating and categorizing tasks
     - Assigning due dates and reminder
     - Tracking and updating task progress

*Developing Time Management Strategies*
- Identifying personal time wasters and distractions
- Techniques for overcoming procrastination
- Time management tips and hacks
- Balancing work and personal life

*Implementing Effective Time Management Practices*
- Creating a personalized time management plan
- Goal setting and tracking progress
- Developing a routine and sticking to it
- Evaluating and adjusting strategies for continuous improvement


Time Management

Charlene Dias

I just wanted to say how much I enjoyed the seminar that Alice Mullinger taught, it was well done, interactive and thought provoking and I found it so helpful and engaging. When I start working I will be referring back to what you taught me today, thank you so much, looking forward to the next one  ☺️.

Gisela  Tavares

I recently attended the [Time Management Seminar Name], and it was an incredibly valuable experience. The seminar, led by Alice, offered practical techniques and strategies for managing time effectively, and I left feeling more equipped to organize my tasks and set priorities efficiently.

Take our time management training course to help increase your productivity and efficiency.

Whether you're seeking a new direction, facing industry shifts, or pursuing your passions, this workshop will provide practical strategies for identifying opportunities, leveraging your skills, and overcoming common challenges. 

Join us to explore effective ways to redefine your professional path and achieve your career goals with confidence. 

This workshop is designed to equip you with the tools and insights necessary for navigating a successful career transition. 

Career Coaching - Career Change Strategies

**ABOUT THIS COURSE**

Help save wasted hours & make your mark in the office!

A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in anotherwise manic world!

Time is precious and meetings can often be a thorn in our side.

Thousands of hours are wasted in the British workforcethrough ‘having meetings’ – but when used properly, productively and proficiently they can be very valuable forms of communication.

**LESSONS**

**Lesson One: **what minutes are, the cycle of a meeting, different types of meeting, the purposes and benefits of meetings, the roles of chair, attendee and minute taker, the tasks that a minute taker might undertake before the meeting, notice of the meeting, arranging the venue and refreshments, preparing the agenda, dealing with 
documents that may be needed for a meeting, distributing the agenda, last minute preparations.

**Lesson Two: **definition of the role of the minute taker, preparation for the start of the meeting, the four steps of listening, skills to speed up your note taking, what to note down in a meeting, the importance of the liaison between minute taker and chair, confidence, assertiveness.

**Lesson Three: **grammar, spelling, punctuation, vocabulary,  word processing skills, proofreading, typing up the minutes, distributing the minutes.

**Lesson Four:** Meetings and minutes practical learning, participate in a meeting, take minutes, type up your notes and compare with other delegates to quickly put your new skills into practice.

Successful Meetings and Minutes

Grace  Jordan

I really enjoyed my session with Pitman, Alice was so informative and helpful but also kept it light and relaxed. I would definitely recommend Pitman for anyone looking for training.  

Katherine Gough

Very good course, very informative. Really to the point and quite literally showed how to take successful minutes. 

Connie Hatcher

Chelsea Campbell

Very informative course. Alice is a great teacher & I look forward to attending more seminars with her. 

Rosalind Springer

It was a very good day, we had a small group and we were able to discuss our experiences. The trainer was very informative, approachable, and took her time to answer our questions. We learned about different types of meetings, the roles of the attendee and minute taker and the role of the chair etc. We did a note taking practice of listening to a recording and to see how much we could take down. As the trainer was a teacher, she was able to observe how we were writing and gave us tips on posture and how best to write and the type of pen and note taking books we should use.
We also learned that it's good to be assertive in a meeting to ask questions if we are not sure about something that was said, to help us take an accurate recording of the meeting.  Most of all we are the most important person at the meeting as we are taking a record of the meeting.

Elizabeth  Cox

I always hate attending these workshops in person and find them draining and a waste of time but Alice made it very enjoyable and done a great job in involving everyone. Glad I attended, thank you!

Jasmine Parker-McGee

Alice is an amazing trainer. It was my first attendance to a Pitman seminar, and she was so patient, explaining everything thoroughly and linking the material back to each persons own working circumstances. It was a very fulfilling session.

Nancy W

I attended another training session last week with Alice, and as always, it was both highly informative and enjoyable! Alice is incredible at what she does and brings so much knowledge to the table. I always leave her sessions feeling like I’ve gained so much.

Sherry G

Alice is a fantastic trainer keeps me engaged all day and I always learn new things

This course will help you increase your effectiveness and confidence with this important responsibility.

This is a one-day, tutor-led seminar that will help you quickly get to grips with Microsoft Word, the world-renowned word-processing programme.

**PROGRAMME OVERVIEW

*Microsoft Word Basics*
- Basic Editing Skills
- Saving, Printing and Closing Documents

*Navigating in a Document*
- Scroll Bars and Keyboard Shortcuts
- Find and Replace Commands

*Character and Paragraph Formatting*
- Applying Font Styles and Sizes
- Paragraph Alignment and Spacing

*Working with Tables*
- Inserting Tables into a Document
- Formatting Tables

*Working with Lists*
- Creating Bulleted and Numbered Lists
- Customising List Styles

*Adding Images, Characters, and Symbols*
- Images, Special Characters, Symbols
- Text Wrapping around Images

*Editing Page Appearance*
- Setting Page Colours and Backgrounds
- Creating Headers and Footers

*Using Proofing Tools*
- Spell Checker and Grammar Checker
- Thesaurus and Word Count

Unlock the basics of Word processing and document formatting in our Level 1 Word workshop.

Word Level 1 - Word Essentials

In an era defined by technological advancements and evolving industry landscapes, staying ahead of the curve is crucial. 

This workshop is designed to help you understand emerging trends, adapt to new tools, and cultivate a resilient mindset. 

Whether you're looking to advance in your current field or pivot to a new career path, we'll provide you with actionable insights and strategies to ensure your professional relevance and success in the future. 

 In the "Future Proof Your Career" workshop, you'll gain the skills and insights needed to navigate and thrive in an ever-evolving job market.

Career Coaching - Futureproof Your Career

Validate your knowledge and expertise in artificial intelligence governance with the ISO/IEC 42001 Practitioner Certification.\
\
Designed for professionals who wish to demonstrate their understanding of Artificial Intelligence Management Systems (AIMS), this certification attests to your proficiency in key concepts, principles, and compliance frameworks in alignment with ISO/IEC 42001 standards.\
\
Establish yourself as a knowledgeable professional capable of contributing to the responsible management and ethical oversight of AI technologies, paving the way for trusted and effective AI implementation in your organisation.\
\
Learning covers five core domains:\
\
**Practical Understanding of AI Risks**\
Gain the knowledge to identify, assess, and address AI-related risks, ensuring that AI deployment is responsible and aligned with organisational goals.\
\
**Career Advancement in AI Governance**\
Establish yourself as a credible professional in AI management, opening doors to roles that require foundational knowledge of AI oversight and compliance.\
\
**Enhanced Compliance Capabilities**\
Build competence in aligning AI systems with governance frameworks and regulatory standards to foster ethical AI practices.\
\
**Contribution to Responsible AI Innovation**\
Support organisations in fostering responsible AI development, promoting sustainable innovation, and minimising potential risks associated with AI technologies.\
\
**Strong Foundation for Advanced Certifications**\
Lay the groundwork for pursuing higher-level certifications and roles in artificial intelligence, positioning yourself for career growth in the field.\
\
This course is delivered as a one-day live online seminar supported by comprehensive learning materials and test preparation activities.\
\
On completion of this course, you will be ready to sit the TRECCERT ISO42001 Practitioner exam.  Exam fees are included with this course.

Pitman Training London - ISO42001 Practitioner

Validate your knowledge and expertise in artificial intelligence governance with the ISO/IEC 42001 Practitioner Certification.\
\
Designed for professionals ...

ISO42001 Practitioner

Our Marketing Essentials course has been developed to give an insight to those new to marketing, an understanding of the concepts and processes involved in how a company effectively places itself and its products in the marketplace.

In today’s market, driving business forward is a tough and highly competitive game. Beating competitors and increasing profit is at the forefront of many business development plans – pushing marketing forward as a fundamental sales channel.

**Lesson One**

- Company case studies
- Marketing plan
- Getting to know the product
- The competition
-  Getting to know the customer
- Customer profiles

**Lesson Two**

- How websites are designed to market the company and the product 
- Working with search engines 
- Using social networks as a marketing tool 
- Different ways to advertise online 
- Email marketing 
- Monitoring the effectiveness of search, website and social media marketing  
- Convergent technology 

**Lesson Three**

- Understand the AIDA formula for effective advertising 
- Recognise the use of colour, images and text in advertising 
- Understand ways in which advertising encourages the customer to take the next step 
- Understand why and when companies use news releases 
- Identify the key elements of an effective news release 
- Know how news feeds work in social networking 

**Lesson Four**

- Understand the four Ps of marketing products 
- Understand the lifecycle of a product 
- Know about product placement and pricing strategies 
- Recognise how companies promote the brand 
- Understand the importance of brand loyalty 



Gain important knowledge on the processes involved in marketing for your business.

Marketing Essentials

This course – designed to help you understand the principles of business accountancy - will provide managers and professionals with the ability to confidently read and interrogate financial statements.

Comprising five lessons, our business accounts training is designed to help you understand balance sheets, profit and loss (P&L) accounts including stock-taking, depreciation, capital and revenue expenditure. You will also learn about accruals and the role of capital and reserves.

The final lesson considers profit margins, analysing a profit and loss account and how to make comparisons on financial statements.

This workshop is ideal for those who wish to start their own business, those looking for work as well as current employees. 

Understanding Business Accounts

These workshops typically provide valuable guidance on structuring a CV, optimizing content, highlighting key achievements, and utilizing keywords to pass through automated applicant tracking systems. 

Additionally, they often offer insights into current industry trends and hiring practices, helping participants to stand out in a competitive job market and increase their chances of securing meaningful employment opportunities.







Transform your career prospects with our expert-led workshop on crafting CVs that capture attention and open doors to new opportunities.

Career Coaching - CV Workshop

**IS THIS FOR YOU?**

Suitable for those with no prior experience of Outlook, it is ideal for anyone with knowledge of Microsoft Windows who wants to learn how to effectively and efficiently organise their email, calendar and contacts with Microsoft Outlook.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:

- Manage your emails – creating and organising personal folders
- Manage and update your contacts
- Effectively manage meeting requests in Outlook
- Manage tasks and notes

**PROGRAMME OVERVIEW**

**Getting Started with Outlook**

- Navigating the Outlook interface
- Setting up and managing accounts
- Customising the Outlook environment

**Composing and Sending Your Email Message**

- Creating new emails
- Formatting text and attachments

**Creating and Organising Personal Folders**

- Creating folders and subfolders
- Rules and alerts for automated email

**Managing and Updating Your Contacts**

- Adding and editing contact details
- Organising contacts into groups

**Exploring the Outlook Calendar**

- Creating and managing appointments
- Sharing calendars and permissions

**Effectively Managing Meeting Requests**

- Scheduling and inviting participants
- RSVPs and tracking responses
- Adjusting meeting times and settings

**How to Manage Tasks and Notes**

- Creating and organising tasks
- Setting deadlines and reminders


 This seminar is intended to introduce you to the Microsoft Outlook program.

Outlook Essentials

As personal assistants, your role in managing and coordinating business travel is pivotal to the smooth running of your organisation's operations.

This workshop aims to provide you with a comprehensive understanding of the intricate components of global business travel planning, from understanding corporate travel policies to selecting the right service providers and effectively managing travel documents.

We will also focus on developing strategies to handle unforeseen changes and emergencies efficiently.

Through a series of interactive sessions, hands-on activities, and enlightening discussions, our objective is to equip you with the essential knowledge and skills that will enhance your proficiency, improve your confidence, and elevate the quality of service you provide in your crucial role.

This one-day workshop is designed to elevate your skills in booking global business travel arrangements!

Better Business Travel

**IS THIS FOR YOU?**

This seminar is suitable for people at all levels who want to produce clearer and more powerful written communication appropriate to their audience. Those who want to write in good style and tone for every type of document.

**ABOUT THIS COURSE**
By the end of the course you will be able to:
- Confidently write having mastered the foundations of English grammar and punctuation 
- Avoid commonly misspelt words 
- Express yourself persuasively using plain English 
- Set the right ‘tone’ for the situation and subject 
- Plan documents so you say what you mean
- Produce your first draft quickly 
- Write emails and letters that get results

Develop your written communication skills in this one day workshop.

Better Business Letters

By learning how to navigate the hidden job market, you'll increase your chances of finding and securing your ideal job. Join us to discover the secrets of accessing these exclusive opportunities and advancing your career.

This workshop will help you understand :

- Professional jobseekers mindset
- Labour Market intelligence
- Sourcing opportunities
- Making introductions


In this workshop, you'll discover strategies to find hidden job opportunities, increasing your chances of securing your ideal position.

Career Coaching - Understanding the Hidden Jobs Market 

If you work in an adminstrative role, you will be dealing with business communications on a daily basis.  

This is the perfect workshop for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

**About This Course**
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. 

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

**There are 5 lessons in this training course: -**

- Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

- Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

- Lesson Three: Will look at planning your communication and the different forms of written business communications.

- Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

- Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. 

Effective Business Communication

In today's competitive job market, mastering the art of the interview is essential for securing your desired position. 

This workshop will guide you through effective preparation strategies, highlight key communication skills, and provide practical tips to leave a lasting impression on potential employers. 

Whether you're a seasoned professional or new to the job search, our comprehensive approach will help you present your best self and achieve interview success. 

This workshop empowers you with the techniques and confidence to excel in any interview setting to leave a lasting impression on potential employers.

Career Coaching - Successful Job Interviews 

In the fast-paced world of business, where productivity is key, it is paramount that we prioritise the well-being of our most valuable asset - us. 

A safe and healthy workplace not only fosters a positive work culture but also ensures the sustained success of our organisations.

By the end of this workshop, we hope you will be equipped with the knowledge and tools necessary to contribute to a safer, healthier, and more productive office environment.

**Content Overview**

- Health and Safety Essentials
- Healthy Working
- Manual Handling for the Office
- Fire Safety

Become equipped with the knowledge and tools needed to contribute to a safer, healthier, and more productive office environment.

Health and Safety Essentials

Artificial intelligence (AI) and machine learning (ML) have become essential parts of the toolset for many organizations. When used effectively, these tools provide actionable insights that drive critical decisions and enable organizations to create exciting, new, and innovative products and services.\
\
This intensive five-day course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, all while following a methodical workflow for developing data-driven solutions.\
\
On completion, you will be able to earn the globally recognised Certified Artificial Intelligence Practictioner certification from CertNexus.\
\
In this course, you will develop AI solutions for business problems. You will:

- Solve a given business problem using AI and ML
- Prepare data for use in machine learning
- Train, evaluate, and tune a machine learning model
- Build linear regression models
- Build forecasting models
- Build classification models using logistic regression and k -nearest neighbor
- Build clustering models
- Build classification and regression models using decision trees and random forests
- Build classification and regression models using support-vector machines (SVMs)
- Build artificial neural networks for deep learning
- Put machine learning models into operation using automated processes
- Maintain machine learning pipelines and models while they are in production.

  To ensure your success in this course, you should be familiar with the concepts that are foundational to data science, including:
- The overall data science and machine learning process from end to end: formulating the problem; collecting and preparing data; analyzing data; engineering and preprocessing data; training, tuning, and evaluating a model; and finalizing a model.
- Statistical concepts such as sampling, hypothesis testing, probability distribution, randomness, etc.
- Summary statistics such as mean, median, mode, interquartile range (IQR), standard deviation, skewness, etc.
- Graphs, plots, charts, and other methods of visual data analysis. 

You must also be comfortable writing code in the Python programming language, including the use of fundamental Python data science libraries like NumPy and pandas. 

Pitman Training London - Certified Artificial Intelligence Practitioner

Artificial intelligence (AI) and machine learning (ML) have become essential parts of the toolset for many organizations. When used effectively, these tools ...

Certified Artificial Intelligence Practitioner


The course focuses on essential numeracy and financial management skills needed to effectively run and understand the financial aspects of a small business.

By the end of the course, participants will have a fundamental understanding of business finance, enabling them to manage their business finances confidently and effectively.

LEARNING OBJECTIVES

By taking this seminar you will learn how to:

- Understand basic bookkeeping principles and practices.
- Learn essential tax record-keepingrequirements and how to manage them.
- Gain insights into payroll management for small businesses.
- Understand how to prepare and interpretkey accounting statements, including profit and loss statements and balance sheets.
- Learn to calculate and use key financialmetrics to make informed business decisions

**PROGRAMME OVERVIEW**

**Introduction to Bookkeeping**

- Overview of bookkeeping and itsimportance for business management
- Basic bookkeeping techniques: double-entry system, ledger maintenance


**Tax Record Keeping**

- Understanding your tax responsibilities
- Key tax documents and record keeping


**Payroll Management**

- Basics of setting up a payroll system
- Understanding payroll taxes anddeductions

**Accounting Statements**

- Introduction to profit and lossstatements and balance sheets
- Step-by-step guide on how to preparethese statements
- Reading and interpreting financialstatements to assess business health

**Key Financial Metrics**

- Important financial ratios and metricsfor small businesses (e.g., gross margin,net profit margin, current ratio)
- Calculating break-even points
- Using financial metrics to make betterbusiness decisions

This training course is designed for individuals who are newly self-employed or business founders with no experience in accounting, finance, or management.

Accounting Essentials

**IS THIS FOR YOU?**

This 2-day workshop is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

**ABOUT THIS SEMINAR**

By the end of the course you will be able to:
- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
-  Develop tips and techniques for analysing problems and making
decisions
- Develop your role and take accountability

Executive PA 2-day Masterclass

Mei  Y

The course was very well-structured and informative, as well as engaging. I thoroughly enjoyed the course.

Really enjoyed this masterclass, learnt a lot, feel empowered and Alice is a great teacher.

Andrea Le Clair

Excellent well-run course, with the additional benefit of peer discussion and support. It gave me the chance for internal reflection as well as picking up new ideas and refreshing previously learnt skills.

Jane B

Loved this course, very helpful and Alice was amazing and very engaging, thank you.

Jordon M

I took part in the 2 day Executive PA masterclass. This was a brilliant course, filled with so much useful information. The course was led by Alice who was fantastic and super engaging. Highly recommend.

Annabel F

Very Informative and Helpful session, I learnt a lot about the role of a Personal Assistant and loved how in-depth the information was.

Elevate your skills in just two days with our intensive Executive PA Masterclass, designed to enhance efficiency, organisation, and professional effectiveness.

Whether you're a seasoned event planner looking to refine your skills or someone eager to dive into the dynamic world of event coordination, this workshop is designed to equip you with the essential tools and knowledge needed to plan and execute successful events. 

From conceptualizing ideas to managing logistics and everything in between, join us as we explore the fundamental principles and best practices that drive exceptional event management. Get ready to unleash your creativity, hone your organisational prowess, and embark on a journey towards mastering the art of event planning.

Event Management Essentials

Another great workshop with Alice at Pitman Holborn, Alice is always very good at involving everyone and full of useful information!

Unlock the key strategies and techniques for successful event planning at our Event Management Essentials Workshop.

Join our career coaching workshop designed to help you master the art of LinkedIn. In this session, you'll learn how to optimise your profile, craft a compelling LinkedIn summary, and leverage the platform's tools to expand your network and advance your career. 

Whether you're job hunting or looking to build your professional brand, this workshop will provide you with the strategies and insights needed to stand out in the digital professional landscape.

Unlock your potential and elevate your professional journey with our dynamic career coaching workshop designed exclusively for LinkedIn users.

Career Coaching - Linkedin

For a business to thrive in our data-driven world, it must treat data as one of its most important assets. Data is crucial for understanding where the business is and where it's headed. Not only can data reveal insights, but it can also inform—by guiding decisions and influencing day-to-day operations. This calls for a robust workforce of professionals who can analyze, understand, manipulate, and present data within an effective and repeatable process framework. In other words, the business world needs data science practitioners. This course will enable you to bring value to the business by putting data science concepts into practice.

In this course, you will implement data science techniques in order to achieve organisational goals. You will:

- Use data science principles to address business issues.
- Apply the extract, transform, and load (ETL) process to prepare datasets.
- Use multiple techniques to analyze data and extract valuable insights.
- Design a machine learning approach to address business issues.
- Train, tune, and evaluate classification models.
- Train, tune, and evaluate regression and forecasting models.
- Train, tune, and evaluate clustering models.
- Finalise a data science project by presenting models to an audience, putting models into production, and monitoring model performance

This course is designed for business professionals who leverage data to address business issues. The typical student in this course will have several years of experience with computing technology, including some aptitude in computer programming.

However, there is not necessarily a single organizational role that this course targets. A prospective student might be a programmer looking to expand their knowledge of how to guide business decisions by collecting, wrangling, analyzing, and manipulating data through code; or a data analyst with a background in applied math and statistics who wants to take their skills to the next level; or any number of other data-driven situations.

Ultimately, the target student is someone who wants to learn how to more effectively extract insights from their work and leverage that insight in addressing business issues, thereby bringing greater value to the business.

This course is also designed to assist students in preparing for the CertNexus® Certified Data Science Practitioner™ (CDSP) (Exam DSP-210) certification.

To ensure your success in this course, you should have at least a high-level understanding of fundamental data science concepts, including, but not limited to: types of data, data science roles, the overall data science lifecycle, and the benefits and challenges of data science. You can obtain this level of knowledge by taking the CertNexus DSBIZ™ (Exam DSZ-210) course.

You should also have experience with high-level programming languages like Python. Being comfortable using fundamental Python data science libraries like NumPy and pandas is highly recommended. You can obtain this level of skills and knowledge by taking the foundation level Data Analysis with Python course.

Pitman Training London - Certified Data Science Practitioner

For a business to thrive in our data-driven world, it must treat data as one of its most important assets. Data is crucial for understanding where the busine...

Certified Data Science Practitioner

This one-day, tutor-led seminar will help you learn how to navigate your way around the Microsoft PowerPoint programme so you can create an effective and engaging presentation.

Covering a range of practical topics, it's a great way to gain work-ready Microsoft skills that you can quickly put into practice in the workplace.

This seminar is useful for anyone who has to create presentations, whether for themselves or their colleagues.

In this session, we will focus on:
- Introduction to PowerPoint
- Creating a new presentation
- Creating a slide in different views
- Understanding drawing tools
- Modifying objects in a presentation
- Adding charts
- Output and presentation options

Discover the essentials of PowerPoint and create engaging presentations with our Level 1 workshop.

PowerPoint Level 1 - Presentation Essentials

**IS THIS FOR YOU?**

This course aims to introduce participants to the fundamentals of data analysis, focusing on key mathematical concepts and ratios to analyze and enhance business performance.

We will also cover practical tools available in Excel that can be leveraged for data analytics.

**PROGRAMME OVERVIEW**

*Introduction to Data Analytics*

- Data analytics for business decision-making
- Differentiating between data analytics, data science, and big data
*
Data Collection and Management*

- Introduction to data types and structures
- Organising and managing data in Excel

*Excel for Data Analysis: Getting Started*

- Overview of Excel as a data analysis tool
- Excel functions for data analysis
- PivotTables for summarising data

*Understanding and Visualising Your Data*

- Key Excel chart types for data visualization
- Creating dynamic dashboards for business performance monitoring

*Mathematical Concepts for Business Analysis*

- Introduction to descriptive statistics
- Utilising Excel for statistical analysis

*Ratios and Key Performance Indicators*

- Importance of ratios in business analytics
- Liquidity, Profitability and Efficiency Ratios

*Advanced Excel Tools for Data Analysis*

- VLOOKUP, INDEX-MATCH, and conditionalfunctions
- Overview of Power Query for data manipulation and preparation

Multiply: Intro to Data Analysis

Bianca C

Great training session with Alice, explain very well and was very lifefull, highly recomend

This course is designed to equip new business owners and self-employed professionals with essential data analytics skills.

Intro to Data Analysis

This one-day training course is designed for Executive Assistants (EAs) who are keen to harness the potential of Artificial Intelligence (AI) to enhance their productivity and effectiveness.

Through a combination of theoretical insights and practical exercises, participants will be introduced to the fundamentals of AI, including how to integrate AI tools into their daily workflows, manage data privacy, and leverage AI for better communication and collaboration.

Participants should have a basic understanding of digital tools and a keen interest in adopting new technologies. No prior knowledge of AI is required.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:
- Understand the basics of AI, GPT, and automation technologies.
- Identify tasks that can be optimised withAI.
- Use AI tools for scheduling, email management, document creation, and data analysis. This includes exploring CoPilot for Microsoft.
- Understand the ethical considerations and data privacy concerns associated with AI.
- Be equipped with strategies for continuous learning and adaptation to new technologies.

**PROGRAMME OVERVIEW**

**Introduction to Artificial Intelligence**

- Overview of AI, GPT, and automation.
- Role evolution in the age of AI.
- AI capabilities and limitations.

**AI Tools for Administrative Efficiency**

- Automating scheduling and calendars.
- Efficient email management with AI.
- Leveraging GPT for document creation.

**Enhancing Productivity with Data Analysis and Visualisation**

- Basics of AI-driven data analysis.
- Generating insights and visualizing data.

**AI for Improved Communication and Collaboration**

- AI-powered translation tools
- Virtual assistants for team managementand project tracking.

**Overcoming Challenges and Best Practices**

- Addressing data privacy and security in AI.
- Navigating the technology learning curve
- Best practices for implementing AI tools

**Preparing for the Future: Continuous Learning and Ethical Considerations**

- Ethical considerations and responsible use
- Creating a personal action plan forintegrating AI into daily workflows.



Explore Artificial Intelligence (AI) and how it can help you to increase your productivity and efficiency in your career.

AI for Executive Assistants

The Microsoft Excel Level 1 seminar is a one-day session that will introduce you to the basics of the Microsoft Excel program.

Suitable for beginners it is a highly practical seminar session where you’ll gain hands-on experience of working with this popular spreadsheet program.

It is not necessary for you to have prior experience of Microsoft Excel. You’ll learn how to work with this application from the very beginning.

We will focus on:
- Key terminology and concepts
- Creating a basic worksheet
- Introduction to formulas
- Moving and copy data
- Formatting worksheets and data
- Preparing for printing

Unlock the power of Excel with our hands-on Excel Essentials workshop,  made to build spreadsheet skills for increased productivity and data management.

Excel Level 1 - Excel Essentials

A major milestone in business automation has been reached—generative AI. Despite its recency, it has already started having a significant impact on our lives. But, the rapid pace at which generative AI is growing can be overwhelming. And, there are so many facets to this field that it can be difficult to know how to use it effectively to improve the business.

This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organisation in these exciting times.

In this course, you will identify ways in which generative AI can bring significant value to the organization. You will:

- Describe the fundamentals of AI and generative AI.
- Generate text using AI.
- Generate code using AI.
- Generate images and video using AI.
- Generate audio using AI.
- Identify the challenges of generative AI.
- Implement organizational strategies for generative AI.

This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows.

Pitman Training London - Generative AI for Business

A major milestone in business automation has been reached—generative AI. Despite its recency, it has already started having a significant impact on our lives...

Generative AI for Business

The Certified Ethical Emerging Technologist™ (CEET) industry-validated certification helps tech professionals differentiate themselves from other job candidates by demonstrating their ability to ethically navigate emerging data-driven technologies such as AI, Machine Learning, and Data Science.

Organisations and governments are seeking out ethics professionals to minimise risk and guide their decision-making about the design of inclusive, responsible, and trusted technology. An algorithm not designed and assessed in alignment with ethical standards can create further inequity across race, gender, and marginalised populations. The reputational and financial impact of an ethics violation can devastate a company. Knowledgeable ethics leaders are needed who can navigate through the more than 160 frameworks and guidelines to select and implement the best strategy to promote fairness and minimize risk for their organisation.

This programme and certification is designed for candidates seeking to create and lead initiatives that prioritise ethical integrity within emerging data-driven technology fields such as Artificial Intelligence and Data Science. Successful candidates will be prepared to bridge the gap between theory and practice.

**Part One : Fundamental Concepts for Data-Driven Technology Ethics**

- Identify and describe common terminology or concepts important to data-driven\
  technology ethics (AI, Data Science, Legal, Privacy, Ethics, Bias, Evaluation Metrics)
- Identify and describe common ethical theories
- Identify when it is appropriate to conduct an ethical risk review (Ideation and innovation management activities, What-if scenario planning sessions, New product/service development)
- All along the data science/AI development lifecycle, from ideation and design through deployment and maintenance
- Stage gates and other points as appropriate within an organisation’s Ethics-by-Design practices

**Part Two : Ethical Frameworks**

- Identify common ethical principles cited by major ethical frameworks (Privacy, Accountability, Safety and Security, Transparency and Explainability, Fairness and Non-Discrimination, Human Control of Technology, Professional Responsibility, Promotion of Human Values)
- Given an ethically challenging dilemma, identify and select an ethical framework to understand the issue
- Follow applicable regulations, standards, and best practices
- Identify ethical challenges that may conflict or require compromise with regulatory and/or business constraints or demands (Data minimization principle vs. need for data, Performance vs. explainability, Compliance vs. cost, Transparency/explainability vs. intellectual property rights, Company/stakeholder needs vs. ethical decision making, Ethics washing, Efficiency vs. the risk of collateral damage, Proliferation of AI to unscrupulous actors vs. democratization of AI, Efficiency of development vs. cultural/contextual sensitivity, Availability of datasets for ML algorithms vs. privacy protection, Big data generated through devices (cloud, IoT) vs. concentration of power in big tech, Fair competition vs. corporate hegemony (data assets), Efficiency/streamlining experience vs. enabling human agency/autonomy, Moral relativism vs. evidence-based policy)

**Part Three : Risk Identification and Mitigation**

- Identify and mitigate accountability risks
- Identify and mitigate transparency and explainability risks
- Identify and mitigate fairness and non-discrimination (bias) risks
- Identify and mitigate safety and security risks

**Part Four : Communication**

- Effectively communicate with key stakeholders and/or team members
- Effectively communicate about the ethical practices of the organisation to outside parties (external communication)

**Part Five : Organisational Policy and Governance**

- Identify the elements that can help foster an ethical organisational culture (Training, Leadership championing, Incentive structures, Culture-building workshops, Creation of an ethics board, Organisational resourcing
- Identify and describe the ethical considerations that shape policies regarding the development, use, and governance of technology (Fair competition, Open data, Privacy, Intellectual property, Fairness, Non-discrimination, Legal and regulatory requirements, Human rights, Accountability, Transparency, Animal rights/welfare, Safety and reliability, Environmental concerns, Economic impacts, Workforce impacts)
- Follow recommended guidelines for developing a code of ethics (Identify internal and external stakeholders who should review or contribute, Determine your organization’s memberships in ecosystems, industry, and\
  professional groups, Collect codes of ethics from the above groups and aggregate their codes as a\
  minimum baseline for your own code, Consult with process owners to understand any factors which may frustrate or impede the adoption of more ethical practices, Publish draft among stakeholders who will participate in a pilot for a determined length of time, During the pilot period, interview stakeholders at predetermined intervals to understand impacts of change, Upon completion of the pilot, update and ratify the code of ethics)
- Follow recommended guidelines for developing an ethical organisational policy (Identify the need for the policy, Identify the owner(s) of the policy, Gather information about the policy, Draft the policy, Consult appropriate stakeholders, Approve and publish the policy, Establish procedures to support the policy, Implement the policy, Monitor and refresh the policy at regular intervals)
- Evaluate the effectiveness of internal and external ethical policies (Sentiment analysis of public discussion, Surveys and focus groups, Periodic health check of ethical policies, Number and severity of ethical violations, • Industry best practices/leading best practices)

Pitman Training London - Certified Ethical Emerging Technologist

The Certified Ethical Emerging Technologist™ (CEET) industry-validated certification helps tech professionals differentiate themselves from other job candida...

Certified Ethical Emerging Technologist

Using Social Media for business brings new challenges and requires a considered approach. There are many do’s and don’ts to be aware of and this workshop looks at how to get the best from the various social media tools and create an effective, successful social media campaign from a business perspective.

Once you’ve seen how you can use it to build connections, network online, promote your company and research your industry, there’ll be no stopping you!

**WORKSHOP CONTENT**

- Module 1: What is social media and what are the benefits? Why use social media? What worries you and excites you? Taking a strategic approach.

- Module 2: A review of how social media marketing fits in to current marketing activities.

- Module 3: The reasons for using social media. Identifying social media audience groups. Understanding keywords.

- Module 4: You will look at a range of social media channels including blogs, newsletters, niche tools, LinkedIn, Twitter, facebook, Pinterest, Instagram, Google+, videos, podcasts, images, forums, social bookmarking, mobile and other content.

- Module 5: You will think about what you are going to say on social media – the content, choosing content or relationship marketing, content ideas, creating a content plan, re-using content.

- Module 6: Look at what resources are needed to carry out the social media? A social media policy, the risks of social media and crisis management.

Social Media Strategy for Business

Crina M

I recently completed 3 different courses and each day was very interactive. Alice is fantastic and her knowledge is brilliant as she give real example to help understand your needs.All examples given are put in practice which helps visualise the strategy for your business. Thank you Alice!

This will help anyone who wants to take on the social media activities for a business.

Our Microsoft Word Level 2 Seminar is an intermediate level tutor-led, one-day session which will build on your existing knowledge of this popular Word Processing programme.

This seminar is appropriate for anyone with a basic understanding of Microsoft Word who would like to gain knowledge of the more advanced features of this programme.

Throughout this workshop we will focus on:

- Section breaks and columns
- Advanced table management
- Mail Merge
- Styles and themes
- Creating custom graphic elements
- Using templates
- Automating tasks with macros

Expand your Word proficiency with advanced formatting, collaboration, and document automation in our Level 2 Word workshop.

Word Level 2 - Intermediate Skills for Enhanced Document Management

This Level 2 seminar builds on the topics covered in Level 1 to enhance your PowerPoint presentation creation abilities to a higher level.

Our focus will be:
-  Creating and working with templates
- Inserting ClipArt and SmartArt
- Working with media: customising animations and inserting movies
- Collaborating on the web
- Exploring online meeting options and broadcasting presentations
- Building interactive presentations

With this practical session you’ll be able to confidently apply your new skills directly in the workplace and create highly engaging and interactive presentations.

Enhance your presentation prowess with advanced features and design techniques in our Level 2 PowerPoint workshop.

PowerPoint Level 2 - Enhancing Presentation Skills

This workshop is designed to provide new managers with a range of tools and techniques that enable them to effectively communicate, delegate, motivate and inspire their teams.

We will address how to overcome negative attitudes and behaviours in order to create a positive work environment and high performing teams.

You will learn in a small group of like-minded professionals to maximise interaction during the workshop and the practical nature of your learning.

Gain foundational management skills and strategies for effective leadership in our Introduction to Management workshop.

Managing People Effectively

This advanced AI masterclass is designed for Executive Assistants who have completed our introductory seminar and want to take their AI skills to the next level. 

If you're eager to master AI-driven automation, streamline executive support, enhance data handling, and implement advanced AI tools with confidence, this workshop will equip you with the expertise to stay ahead.

By taking this seminar you will learn how to:

- Master AI automation for executive support.
- Develop custom AI workflows to streamline operations.
- Gain expertise in AI-powered data handling and communication.
- Enhance cybersecurity awareness in AI applications.
- Build a personal AI assistant to enhance daily productivity.

**Day 1: Advanced AI Tools & Automation
Deep Dive into AI-Driven Productivity**
•	Advanced scheduling automation using AI assistants (e.g., proactive conflict resolution).
•	Custom AI-powered inbox management (using rules, filters, and smart responses).
•	Intelligent workflows: creating AI-driven process automations.

**AI-Powered Document Management & Report Automation**
•	AI-assisted document drafting and summarisation (e.g., refining meeting notes, generating executive reports).
•	Advanced AI proofreading and writing assistants for professional communication.
•	Using AI to generate dynamic reports and briefings.

**Data Mastery for Executive Assistants**
•	Hands-on workshop with AI-powered data analytics tools.
•	Automating data gathering and trend analysis.
•	Creating AI-generated dashboards and reports for executives.

**AI for High-Level Communication & Stakeholder Engagement**
•	Enhancing negotiation and stakeholder engagement using AI-driven sentiment analysis.
•	AI-driven translation and cross-cultural communication.
•	Best practices for AI-powered meeting minutes and action tracking.
________________________________________
**Day 2: Strategic Implementation & Custom AI Solutions
Building Custom AI Assistants**
•	Designing personalised AI assistants for scheduling, research, and executive support.
•	Training AI models to improve accuracy and relevance.
•	Integrating AI chatbots into workflow automation.

**AI & Cybersecurity Awareness**
•	Deep dive into AI-related privacy and security risks.
•	Hands-on exercise: Identifying AI-generated phishing attempts.
•	Best practices for AI tool selection and secure implementation.

**AI for Event and Travel Management**
•	Automating VIP event planning and logistics.
•	AI-driven expense tracking and travel coordination.
•	Custom AI solutions for personalising executive travel itineraries.

**The Future of AI in Executive Support**
•	Emerging trends in AI and workplace transformation.
•	Creating a personal AI adoption strategy.
•	AI ethics: balancing efficiency with responsible AI use.




This advanced AI masterclass is designed for Executive Assistants who have completed our introductory seminar and want to take their AI skills to the next le...

Advanced AI for Executive Assistants

Whether you're a seasoned HR professional seeking to sharpen your skills or an aspiring newcomer eager to grasp the fundamentals, this workshop provides a comprehensive overview of key topics such as:

1.  Introduction to HR
2. Recruitment
3. Onboarding and Data Management
4. Employee Compensation
5. Absence, Discipline and Termination
6. Optimising Employee Performance

Through interactive sessions and real-world case studies, participants will gain practical insights and strategies to navigate the dynamic landscape of HR, empowering them to contribute effectively to organisational success while fostering a positive and inclusive workplace culture.

Join us as we embark on a journey to unlock the essential tools and knowledge essential for HR excellence.

HR Essentials

Ben C

Very helpful and inciteful training day. Alice was great, highly recommend to anyone thinking about signing up.

Michael Ochwa

The training was amazing. The course material and delivery was perfect. I feel empowered and equipped to do my work with the support system we have in place at the moment. The trainer, Alice is very knowleable, warm and made the course very interesting.

Equip HR professionals with indispensable skills and strategies to navigate the dynamic landscape of human resources at our HR Essentials Workshop.

Microsoft Excel Level 2 is a one-day seminar that will increase your skills in using Excel to improve your ability to analyse and present data.

It has been created for anyone with a working knowledge of Excel who would like to gain an understanding of the more advanced facilities offered in this area.

Throughout the course of this one-day seminar we will focus on:

- Advanced formula creation
- Creating and modifying tables
- Data presentation using charts
- Analysing data with PivotTables
- Working with graphic objects
- Customising the Excel environment

Excel Level 2 - Data Analysis and Presentation

Richard P

Excellent. Alice was a brilliant teacher who managed to stay calm and cool despite the heat. 

Orla O'Brien

Alice Mullinger was an exceptional trainer! She answered all my questions with clarity and made even the most complicated concepts easy to understand. Her ability to explain things in simple, straightforward language made the entire training experience enjoyable and stress-free. Highly recommend her!

kerthika J

I have definitely learnt a lot from the Excel Level 2 session and I would recommend it. This session was very useful and Alice made sure the session was engaging and interactive. Thank you once again Alice, you were a really good trainer!

Dive deeper into Excel's advanced functionalities and elevate your spreadsheet proficiency with our Level 2 Excel workshop.

Audio Transcription is a valuable skill to gain, with applications in many industry sectors. This two-day intensive course will help you learn how to operate audio transcribing equipment and become proficient in document transcription.

**IS THIS FOR YOU?**

If your role involves having to transcribe documentation from a Dictaphone, this course will help you get to grips with the practicalities involved in this. It is also a great course if you’re looking to bolt-on additional skills to your skillset to appeal to prospective employers.

**ABOUT THIS COURSE**

Audio Transcription is an invaluable skill to gain, with applications in many sectors of the workplace. Although there are many audio typing courses on offer, this one from Pitman Training is the very best. 

Work at your own flexible pace, get one-on-one help from course advisors and choose your own hours. 

This course is split into 5 lessons. Starting at the basics of transcribing straight forward paragraphs, moving on to more complicated formatting requirements, commonly mis-spelt words, different business document formats etc. this course aims to gradually increase your speeds using audio transcription equipment to confidently and accurately produce business documentation.

**AIMS AND OBJECTIVES**

In Audio Transcription Level 1, you’ll learn how to operate audio transcribing equipment; how to transcribe sentences, paragraphs, business memos, correspondence and reports; how to use invaluable, time-saving keyboard shortcuts to format your work; and how to handle mis-spellings and sound-alike words. 



Audio Transcription is a valuable skill to gain, with applications in many industry sectors. This two-day intensive course will help you learn how to operate...

Audio Transcription - Intensive

This Level 3 Excel Seminar is run over the course of one day. It is tutor-led but highly practical in nature.

Our Excel Level 3 seminar is designed for students needing to prepare for the Microsoft Certified Application Specialist exam in Microsoft Office Excel and those who already have an intermediate level knowledge of Excel and wish to enhance their skills to a more enhanced level.

We will cover:
- Streamlining workflows
- Security and collaboration
- Auditing worksheets
- Advanced data analysis
- Working with multiple workbooks
- Importing and exporting data
- Intergrating Excel data with the web

Take your Excel skills further with Level 3, focusing on advanced functions and streamlining workflows to boost productivity.

Excel Level 3 - Workflows and Data Integration

This one-day intensive training course is designed to equip students with the skills necessary to efficiently use Microsoft Project, focusing on the most popular and useful functions.

By the end of the day, participants will have the confidence to manage projects using Microsoft Project, ensuring they can plan, track, and execute projects effectively.

By taking this seminar you will learn:

- How to confidently navigate the Microsoft Project interface, customise their workspace, and utilise key features such as the Ribbon, Task Bar, and Gantt Chart.

- How to create and set up a new project, including defining project details such as start dates, calendars, and constraints.

- Proficiency in creating, scheduling, and organising tasks within Microsoft Project.

- How to set up and manage resources :work, material, and cost.

- How to track project progress by updating tasks, comparing planned vs. actual performance using baselines.

- How to generate, customise, and interpret various built-in reports

Join our Microsoft Project Essentials workshop to master the basics of planning, tracking, and managing projects efficiently with Microsoft Project.

Microsoft Project Essentials

This Handling Conflict and Confrontation workshop will quickly provide you with real-life useful strategies to help you resolve difficult situations with clients and colleagues.

This one-day workshop is suitable for individuals and teams with responsibility for effective communication with colleagues and clients.

**ABOUT THIS PROGRAMME**

Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations.

You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.

One of the main benefits to this course is that it can be studied as a single-session workshop activity for corporate groups, which means you can fit your training in around
existing commitments and quickly be armed with useful conflict resolution techniques.

**WORKSHOP CONTENT**

#1 Understanding Each Others Priorities
How to minimise misunderstanding by being aware of and appreciating others  priorities.

#2 Ownership and Control
How taking responsibility for difficult situations can minimise confrontation.

#3 Managing Expectations
How to use upfront contracts to create equal business stature with your clients.

#4 Stages of Conflict
Understand how conflicts develop and can be resolved. Including using emotional intelligence to defuse difficult situations.

#5 Maintaining Relationships
How to separate the personal from the situation in order to maintain positive working relationships.


Handling Conflict and Confrontation

Alex H

I completed the 'Handling Conflict and Confrontation' course with Alice Mullinger, and can say it was the best online course I've ever completed. Alice made all the topics covered super easy to take in expand on, and was always happy to answer any questions throughout the day. The day went really quickly and all the pre-existing questions I had were all answered and given great advice for both in the scenario given and also other examples. I would highly recommend Alice to anyone looking at this course or any other one she teaches as I'm sure they too would be equally helpful in those too!

This Handling Conflict and Confrontation workshop will quickly provide you with real-life useful strategies to help you resolve difficult situations with cli...

This programme is designed to provide a time management masterclass for high performing professionals that need to have total control over how they use their available time to maximise contribution.

PROGRAMME CONTENT

- Advanced concepts in time management
- Strategic goal setting and execution
- Advanced features of Microsoft Outlook
- Time optimisation strategies
- Productivity and performance enhancement
- Overcoming time management challenges

Refine your time management skills to maximize productivity, prioritize tasks effectively, and achieve peak performance in our advanced workshop.

Advanced Time Management

This advanced Microsoft PowerPoint course is ideal for individuals proficient in basic and intermediate features, seeking to explore the software's full capabilities.

It's perfect for those aiming to master sophisticated design, multimedia integration, and dynamic data representation.

We will work on:
- Advanced design and multimedia
- Advanced animation and transition
- Advanced data representation
- Intergration with web services
- Creating dynamic presentations
- Presentation design and delivery

Elevate your presentations to professional levels with advanced animation, interactivity, and design skills in our Level 3 PowerPoint workshop.

PowerPoint Level 3 - Advanced Presentation Tools

Whether you're a professional aiming to streamline your workflow, an educator seeking to enhance classroom organization, or simply someone who wants to master digital notetaking, this seminar is for you.

Through expert-led sessions, hands-on practice, and real-world examples, you'll gain the skills and knowledge to harness OneNote's powerful features for seamless organisation, collaboration, and customisation.

**LEARNING OBJECTIVES**

By taking this seminar you will learn:

- Introduction to OneNote
- Advanced Features
- Collaboration Tools
- Customisation Tips
- Real-World Applications

Microsoft OneNote

Sara K

Alice was a great trainer; adaptable, knowledgeable and personable, who really engaged the group and flexed style and content to best deliver. Would really recommend!


Unlock the full potential of Microsoft OneNote at our immersive one-day seminar designed to elevate your productivity.

If you are required to take notes or minutes in meetings as part of your role, this course will help you increase your speed and efficiency and is a modern alternative to the traditional shorthand systems.



Pitman Training’s SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just a few hours.

Speedwriting

This is an advanced Microsoft Word seminar that aims to take your knowledge to a more expert level. We are confident this one-day tutor-led course will leave you with a higher-level working knowledge of this populate Microsoft Office programme.

This Microsoft Word seminar is a one-day, tutor-led session that will take your existing Word knowledge to an expert level.

We will cover the following areas:
- Collaboration on documents
- Reference marks and notes
- Managing long documents
- Document security
- Working with forms



Master advanced features such as TOCs, creating forms and advanced document customisation in our Level 3 Word workshop.